Returns and Claims Operations Manager

Elevate operational performance at NewAge as a Manager for Returns and Claims Operations. Drive effective resolutions, optimize logistics, and harness AI tools for future efficiencies in a hybrid role. As a key leadership figure, you will manage end-to-end resolution of claims and returns, acting as an escalation point for high-risk issues.

Your expertise in operational data analytics will allow you to create strategic recommendations for executive audiences and improve operational workflows through innovative AI integration. Key Responsibilities: • Own operational exceptions across returns and claims process • Prepare executive-ready reports for COO and senior leadership • Oversee returns processing and recovery strategies • Develop automated dashboards for exception tracking • Lead freight, damage, loss, and service claims investigations Requirements: • 10+ years in North American ground transportation • Proficient in SQL, Tableau, and AI tools for reporting • Strong analytical skills for clear data insights • Experience in home delivery and offshore management • Bachelor’s degree in business or related field Utilize your expertise to streamline returns and claims while driving innovation at NewAge. #J-18808-Ljbffr