Retail Sales Executive

Customer Relationship Executive- Frido

Experience: 2-3 Years

Employment Type: Full-Time

Who We Are:

Founded in 2015 and headquartered in Pune, Frido is a leading ergonomic comfort and wellness

brand dedicated to helping people walk, sit, and sleep better. Starting with mobility aids, Frido

has evolved into a holistic comfort brand offering footwear, cushions, pillows, and ergonomic

accessories designed to enhance everyday well-being.

With innovation at its core, Frido blends science, design, and technology to create products that

bring comfort to every step and moment of life.

What we offer:

• Ergonomic Footwear & Insoles - Designed to reduce foot strain and improve posture

• Cushions & Backrests - For enhanced sitting comfort at work or home

• Sleep & Rest Products - Including orthopedic pillows and supportive accessories

• Mobility Aids - Wheelchairs and assistive devices promoting independence and comfort

• Experiential Retail & Custom Comfort Solutions - Foot-scanning, posture analysis, and

personalized product recommendations

As a Customer Relationship Executive, you will be the face of Frido in our Experience Centers.

Your role goes beyond sales-you will create meaningful, ergonomic lifestyle experiences for

customers, educate them about our products, and ensure every visitor leaves with the right

comfort solution and a positive brand impression.

Key Responsibilities

• Welcome and engage customers in a warm, consultative, and professional manner

• Understand customer needs and recommend suitable ergonomic products through

demonstrations and storytelling

• Drive individual sales targets and contribute to store-level revenue goals

• Conduct product demonstrations and explain benefits in a comfort and wellness-focused

approach

• Assist customers with queries, product selection, and after-sales support

• Support calling activities, follow-ups, and lead conversions as per store requirements

• Maintain store hygiene, grooming standards, and brand presentation

• Follow VM guidelines and ensure products are displayed as per brand standards

• Assist in inventory handling, stock arrangement, and cycle counts when required

• Share customer feedback and insights to help improve in-store experience and product

offerings

What We're Looking For:

• 2-3 years of experience in retail sales or customer-facing roles

• Strong communication and interpersonal skills

• Presentable, confident, and customer-focused personality

• Ability to connect with urban, health-conscious customers

• Willingness to learn about ergonomic products and comfort solutions

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