Resmed Senior Product Manager - CCaaS

Transform customer service with Resmed as a Senior Product Manager for CCaaS. Leverage your NICE inContact knowledge to lead global contact center innovations and product strategy. This senior-level role is pivotal for developing Resmed's CCaaS product roadmap aligned with global service objectives.

Work alongside key stakeholders, lead strategic discussions, and influence technical decisions. Your deep background in CCaaS technologies will play a crucial role in improving customer experiences on a global scale. Key Responsibilities: • Develop the Global Revenue CCaaS Product Roadmap • Align CRM with Global Revenue strategies • Implement using hands-on NICE inContact expertise • Present product strategies effectively to stakeholders • Facilitate workshops to uncover requirements and automation Requirements: • 8+ years in CCaaS or product management • Proven experience with NICE inContact • Ability to operate independently in a senior role • Strong partnership with technical teams • Excellent presentation and communication skills Drive impactful CCaaS strategies that enhance global service delivery at Resmed. #J-18808-Ljbffr