Resmed Senior CCaaS Product Manager

Join Resmed as a Senior CCaaS Product Manager and drive innovative solutions for global contact center operations. Utilize your expertise in NICE inContact to enhance customer interactions. This role is integral to transforming Resmed’s CCaaS technology landscape, focusing on product strategy and operational alignment across multiple platforms.

You will engage with stakeholders to prioritize initiatives and leverage your deep understanding of contact center technologies to optimize service delivery. Your leadership will foster collaboration across teams to ensure a seamless customer experience. Key Responsibilities: • Drive the Global Revenue CCaaS Product Roadmap • Ensure integrated innovation with CRM product strategies • Maintain expertise in NICE inContact routing and reporting • Collaborate with leaders on product strategy presentations • Define requirements through cross-functional workshops Requirements: • 8+ years of CCaaS technology experience • Hands-on experience with NICE inContact and global service operations • Demonstrated ability to lead independently in a senior role • Strong communication and collaborative skills • Proven strategic thinking and analytical capabilities Leverage your CCaaS expertise to lead Resmed’s innovative solutions, fostering global impact in customer service. #J-18808-Ljbffr