Resident Services Manager

Job Title: Residential Services Manager Type: Contract-to-Hire | Full-Time Location: San Francisco, CA Pay Range: $28–30/hour Summary Seeking a Residential Services Manager to support day-to-day operations of a residential community. This role serves as the primary point of contact for residents and oversees administrative functions, building operations, maintenance coordination, and vendor relations. Ideal for someone who thrives in a fast-paced, customer-facing environment.

Key Responsibilities Act as primary point of contact for residents Coordinate move-ins, move-outs, and deliveries Maintain resident portal and community records Respond to resident inquiries, complaints, and violations Coordinate maintenance requests and vendor access Conduct building and move inspections Post notices, prepare mailings, and support community communications Monitor common areas for cleanliness, safety, and maintenance needs Support front desk operations and special projects Be available after-hours for building emergencies as needed Maintenance & Vendor Coordination Track and follow up on maintenance requests Inspect completed work for quality and compliance Coordinate with contractors and vendors Maintain vendor insurance and contract documentation Qualifications Experience in property management, hospitality, or residential services preferred Strong organizational and time-management skills Excellent customer service and communication skills Comfortable handling confidential information Proficient with MS Office (Word, Excel, Outlook) Ability to manage multiple priorities in a fast-paced environment Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.