Resales Sales Consultant

Location: Farringdon London (hybrid)

Contract: 12 Months Fixed Term (Maternity Cover)

Salary: £37,881 - £39,874 + £6,000 OTE

About the role

Are you passionate about property, sales and delivering an excellent customer experience?

MTVH is looking for a Partnerships Resales Consultant to join our team, supporting customers through the shared ownership resale journey while also managing relationships with a range of third-party Registered Providers.

This is a varied role combining shared ownership resales, customer service and partnership management. You'll manage your own portfolio of resale properties, guide homeowners and buyers through the sales process, and work closely with our partner organisations to deliver a high-quality service in line with their individual requirements.

What you'll do

• Manage a caseload of shared ownership resales from instruction through to an agreed sale.
• Proactively support homeowners with the marketing and listing of their property, managing enquiries, viewings and buyer applications.
• Guide homeowners and prospective buyers through the resale journey, providing clear and timely communication throughout.
• Work towards monthly sales targets and key performance indicators, taking ownership of your pipeline and performance.
• Build and maintain strong relationships with customers, solicitors, surveyors, mortgage advisers and other key stakeholders.
• Ensure transactions are managed in accordance with relevant legislation, policies, procedures and compliance requirements..
• Manage B2B relationships with third-party Registered Providers, developing a strong understanding of each partner's requirements and ensuring agreed service standards are consistently met.
• Work collaboratively with internal teams and external partners to identify and resolve issues, helping transactions progress as smoothly and efficiently as possible.

What we're looking for

We're looking for someone who is confident managing both customers and professional relationships and who thrives in a busy, target-driven environment.

You'll ideally have:

• Experience within shared ownership, property sales or a similar housing/property environment, with a strong understanding of the shared ownership product.
• Excellent customer service and communication skills, with the ability to put the customer at the heart of the sales journey.
• Strong relationship-management skills and confidence working with external organisations and stakeholders.
• The ability to manage a busy and varied caseload, prioritise effectively and meet deadlines.
• An understanding of mortgages, financial assessments and anti-money laundering (AML) requirements.
• A proactive, organised and solutions-focused approach with excellent attention to detail.
• Confidence using CRM systems and other digital platforms to manage customers, properties and sales activity.
• A collaborative approach and the ability to build positive working relationships across different teams and organisations.

Why join MTVH?

At MTVH, you'll be part of a team that helps people achieve their home ownership aspirations. We offer a supportive working environment, opportunities for development and a competitive benefits package.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities.

We?ll do this by listening to our customers and working alongside them.

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