Renewals Manager

About the Role The Renewals Manager is a process-driven, detail-oriented individual contributor responsible for executing renewal contracts across a broad segment of customers. This role plays a critical part in ensuring customers experience uninterrupted service by driving accurate, timely, and compliant renewal execution. The Renewals Manager serves as an internal subject matter expert on contracting workflows, approvals, and operational requirements, partnering closely with Sales, Legal, Finance, Security, and Deal Desk teams.

While the role is primarily focused on internal coordination and documentation, it also requires clear and professional communication with customers to confirm renewal details, timelines, and contracting requirements. This is a high-volume, execution-focused role well suited for someone who thrives in structured environments, enjoys managing multiple transactions simultaneously, and takes pride in delivering a smooth and reliable renewal experience for customers. This is a full-time, hybrid position based out of our Oakland, CA and Denver, CO offices.

Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. What You’ll Do Manage and coordinate end-to-end renewal workflows, ensuring all required documentation, approvals, and system updates are completed accurately and on time. Serve as a subject matter expert on internal contracting processes, tools, policies, and approval paths.

Partner with Sales, Legal, Finance, Security, and Deal Desk teams to resolve contracting blockers and maintain operational accuracy. Prepare renewal documentation, process amendments, and maintain high-quality data hygiene across CRM and contract management systems. Communicate directly with customers, as needed, to confirm renewal terms, timelines, or required contractual updates.

Monitor renewal queues and provide operational support during peak renewal periods (e.g., marketplace resubscriptions). Identify opportunities for process improvements that increase renewal efficiency, consistency, and scalability. Qualifications 1–3 years of experience in SaaS renewals, sales operations, deal support, customer operations, or a related function.

Strong organizational and time-management skills with the ability to manage a high volume of concurrent renewals. Process‑oriented mindset with exceptional attention to detail and accuracy. Strong written and verbal communication skills, with the ability to confidently support customers through renewal‑related questions and timelines.

Comfort navigating complex internal approval workflows and collaborating cross‑functionally. Hands‑on experience with Salesforce (SFDC). Bonus Skills Experience supporting consumption-based or usage-based SaaS products.

Familiarity working with third‑party resellers or partner‑led transactions. Experience or exposure to marketplace transactions across platforms such as AWS, Azure, Google Cloud Platform (GCP), or Snowflake. Experience using contract management or e‑signature tools (e.g., Ironclad, DocuSign).

The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level.

Within the range, individual compensation is determined by additional factors, including job‑related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

Oakland Pay Range $104,932 — $125,923 USD OTE (On Target Earning) $131,165 — $157,403.75 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time‑off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off Professional development and training opportunities Company virtual happy hours, free food, and fun team‑building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self‑guided mindfulness exercises for all covered employees and their covered dependents. *May vary by country and worker type - please reach out to your recruiter for more information We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience.

Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability. #J-18808-Ljbffr