Remote Client Support Specialist

We are looking for an organized, personable, and detail-oriented Client Support Specialist to help support clients throughout the planning and reservation process.

In this role, you will communicate with clients, organize important details, assist with scheduling and reservations, provide updates, and help ensure each client has a smooth and well-supported experience from their initial request through completion.

You may assist with travel-related arrangements including accommodations, transportation, activities, experiences, schedules, and itinerary details.

Previous industry experience is not required. Training, resources, and ongoing guidance are provided.

Responsibilities

• Communicate with clients to understand their preferences, requests, and priorities
• Assist with researching and organizing travel and reservation options
• Coordinate accommodations, transportation, activities, experiences, and scheduling details
• Help prepare and organize client itineraries and reservation information
• Review confirmations and client records for accuracy
• Provide clients with updates, confirmations, reminders, and next steps
• Track outstanding requests and follow up when additional information is needed
• Assist with modifications, special requests, and routine changes
• Maintain organized and accurate client information
• Provide professional and responsive client support throughout the planning process
• Help ensure each client experience is organized, seamless, and well communicated

Qualifications

We are looking for someone who is:

• Organized and attentive to detail
• Comfortable communicating with clients through email, phone, and online platforms
• Dependable and able to follow through on tasks
• Comfortable researching and comparing information online
• Able to manage multiple client requests and deadlines
• Self-motivated and comfortable working remotely
• Willing to learn new systems and processes
• Professional, personable, and service-oriented

Customer service, hospitality, administrative, scheduling, sales, or travel-related experience can be helpful but is not required.

What We Provide

• Fully remote work environment
• Flexible scheduling
• Training and onboarding
• Ongoing mentorship and support
• Access to professional tools and resources
• Opportunities to develop experience in client service, planning, reservations, and travel coordination
• Supportive team environment
• Opportunities for continued professional growth

About the Role

This position is a strong fit for someone who enjoys helping people, staying organized, researching options, and managing the details that create a positive client experience.

If you are dependable, eager to learn, and enjoy helping clients turn their plans into well-organized experiences, we encourage you to apply.