Regional Sales Supervisor
Ilitha Telecommunications
Job Description
Role Title : Regional Sales Supervisor
Company : Ilitha Telecommunications (Pty) Ltd
Employment Type : Permanent - Full-Time
Location : Field-based - multiple townships and rural communities across an assigned region within Ilitha's operating footprint
Closing Date : 14 August 2026
Role Purpose Ilitha Telecommunications is an integrated internet service provider delivering high-capacity, affordable internet to communities and businesses, connecting townships with fibre-to-the-home (FTTH) infrastructure and using Fixed Wireless Access (FWA) technology in peri-urban areas. Our residential offering is a prepaid, fixed broadband service - customers recharge to stay connected rather than committing to a fixed monthly contract. The Regional Sales Supervisor sits at the frontline of Ilitha's growth strategy, converting newly built network infrastructure across a multi-area region into a large, active, revenue-generating customer base as quickly as possible.
This is a hands-on, community-facing supervisory role, graded at Paterson Band C Upper (C4/C5), spent mainly in the field alongside area sales teams.
Role Requirement
- Rapid Customer Onboarding: Mobilise area sales teams as soon as network construction is complete and run structured door-to-door canvassing to convert homes passed into signed-up, installed and activated customers as quickly as possible.
- Service Attachment & Usage Growth: Drive growth in customer attachment days by demonstrating relatable use cases for home internet, and educate customers on Ilitha's products, packages and recharge channels.
- Active Base & Revenue Growth: Grow the active, paying customer base by acquiring new customers and reactivating lapsed ones, and meet or exceed agreed regional sales, activation and revenue targets.
- Diagnosing Recharge Barriers: Develop a working understanding of why customers don't recharge consistently, and design practical, area-specific responses such as recharge reminders and follow-up home visits.
- Team Leadership: Lead, coach and performance-manage field sales agents and area team leads across the region, setting targets, running briefings, and recruiting and training new agents as teams scale.
Required Skills and Competencies
Qualification : Matric (Grade 12) required; a relevant sales, marketing or business qualification is an advantage.
Technical Skills : Working knowledge of CRM or sales-tracking tools, and comfort using mobile field-sales apps for canvassing, activation tracking and reporting.
Soft Skills : Strong interpersonal skills, hands-on leadership style, and resilience and patience - township and rural sales cycles require persistence and repeat engagement.
Work Environment Field-based role spanning multiple townships and rural communities within the assigned region, with time split predominantly between home visits, area team check-ins and coaching, and some office and reporting time. Some early morning, evening and weekend work should be expected, and work is carried out on foot or by vehicle, often in variable weather and informal settlement conditions.
Experience : Proven experience in field sales, door-to-door or direct sales, plus 2+ years' experience supervising or leading a team of sales agents, ideally across more than one site or area.
Languages : Fluency in English plus the local language(s) of the communities served. Valid driver's licence and own reliable transport, required for regular travel between areas within the region.
Competencies
Knowledge, experience and skills required to perform the job competently
- Proficiency in Microsoft Office Suite
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritise tasks
- Customer service attitude
- Technical Competence
- Fast Learner
- Able to take direction