Regional Operations Manager

Job Description Job Description At Tend, we do dentistry differently — bringing hospitality, technology, and clinical excellence together to create a new kind of dental experience. As the Regional Operations Leader for the Boston market, you'll be the key driver of performance, growth, and a culture champion across multiple studios. This role is about more than operations — it's about embodying Tend's values and building a positive, inclusive culture that inspires our teams and delights our members..

Reporting to the VP of Operations, you'll partner closely with Studio Managers, Lead Dentists, and cross-functional teams to deliver operational excellence, financial success, and an unparalleled patient experience. This position will support 4 Tend Studios across the Boston area What You'll Do Lead Market Operations : Oversee the day-to-day operations and overall performance of multiple studios within the Boston market. Drive Results : Own market-level P&L, identify trends, and implement strategies to achieve revenue, efficiency, and profitability goals.

Develop Leaders : Coach, mentor, and empower Studio Managers to run high-performing teams and build strong pipelines of talent. Champion Patient Experience : Collaborate with Lead Dentists and clinical teams to ensure a seamless, world-class member experience and consistently strong NPS scores. Ensure Compliance & Quality : Uphold OSHA, HIPAA, and Tend's clinical and operational standards through audits, risk management, and training.

Optimize Resources : Oversee staffing, scheduling, and facilities to maximize patient access and maintain well-run, welcoming studios. Model and Promote Culture : Champion Tend's values in every studio. Create an environment where Lead Dentists, Studio Managers and their teams feel supported, respected, and engaged.

Who You Are You bring leadership, heart, and a growth mindset to everything you do. You live Tend's values, and you know how to bring them to life in your market: Tend to Others : You consistently deliver on goals that matter to patients, teams, and the business, creating an environment where people thrive. Be Brave Enough to Lead : You take initiative, tackle tough issues, and make bold decisions that balance operational excellence and patient care.

Savor the Ride : You bring positivity and energy that motivates teams, create an engaging environment, and hold yourself accountable for building and sustaining culture. Embrace Our Differences : You champion inclusivity and respect, ensuring company culture is built on trust and belonging — not just performance. Rooted in Growth : You are reflective and open to feedback, continuously learning and modeling growth for your teams.

You also bring strengths that set you apart as a market leader: Navigate Complexity with Clarity : You break down competing priorities into clear, actionable steps that keep studios moving forward. Decide with Confidence : You make well-informed, timely decisions that balance people, patients, and business needs. Grow Others Through Leadership : You invest in the development of Studio Managers and their teams, preparing them for long-term success.

What You Have Bachelor's degree preferred. 5+ years of leadership experience in dental multi-unit operations (managing 3+ locations or more). Proven track record managing multi-site teams with measurable impact on performance and growth. Strong financial acumen, including P&L ownership and revenue-driving strategies.

Experience with process optimization, compliance, and operational excellence. Exceptional communication and interpersonal skills with the ability to influence across functions and levels. Agility, problem-solving, and the ability to thrive in a fast-paced, high-growth environment.

A passion for elevating patient care while driving business success. A proven track record of leading with empathy and building strong team cultures, not just operational results. What We Offer: We believe taking care of people starts with taking care of our own.

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