Regional Operations Manager

Regional Operations Manager – Multi-Unit Retail & Services Operations

Hyderabad (Pan-India Travel) · Ode by Ridhira (Ridhira Group)

About Ode by Ridhira

Ode is one of India's fastest-growing premium consumer-services brands and the wellness arm of the Ridhira Group — 40+ outlets across airports, luxury hotels, premium malls and high-street flagships, with a large and growing membership base. We run our centres like *high-performance retail businesses*: tight unit economics, strong SOPs, and a relentless focus on guest experience.

Role Overview

A hands-on, field-intensive leadership role owning *day-to-day operations, P&L, service quality and team performance across a cluster of outlets. This is a floor-first role for someone who has scaled and run multi-location consumer-services or retail businesses — spa/salon/clinic experience is welcome but **not required*.

Key Responsibilities

- Own complete P&L for assigned outlets — revenue, cost control, (EBITDA)margin,

- Drive revenue via *membership/subscription sales, renewals, upsell, cross-sell* and footfall-to-conversion

- Improve core retail metrics — *staff productivity, utilisation/occupancy, retention, *

- Enforce *SOPs, service protocols, hygiene, guest safety, quality benchmarks*

- Track *(NPS)()* and mystery audits; own the guest experience

- Recruit, train, mentor and manage floor + front-office teams; control *attrition*

- Run operations across formats — *airport, hotel, mall, high-street*

- Manage *inventory, retail products, procurement, shrinkage*

- Ensure *statutory, lease, (Shops & Establishments)(), GST and operational compliance*

- Support *new-outlet launches, pre-opening, fit-outs, ramp-up*

*Preferred Candidate Profile*

- *9–15 years* in *multi-unit / cluster / area operations* in any professionally-run consumer-services or retail format

- Backgrounds welcome: *salon, spa, skin/aesthetic clinics, optical, diagnostics, QSR/café, fitness, fashion & beauty retail, hospitality, banking-retail branch ops*

- Proven ownership of *4+ outlets* with full P&L

- Strong on *membership / subscription revenue models*

- Comfortable travelling *60%+*

- Data-fluent: *POS, CRM, dashboards, roster tools* (Zoho, or similar)

*Preferred Experience*

- Airport / hotel / mall / high-street retail operations

- Teams of *400+*

- Pre-opening & new-unit launches

*Target backgrounds (illustrative):*

Kaya · Kaya Skin Clinic · VLCC · Enrich Salons · Lakmé Salon · Naturals · Jean-Claude Biguine · Four Fountains · Tattva · O2/Ode · Oliva · ClearSkin · Lenskin/*Lenskart* · Titan Eye+ · *Starbucks India · Domino's · Third Wave · Cult.fit* · Shoppers Stop · Nykaa retail · and similar multi-location consumer businesses.

Apply via LinkedIn Easy Apply · [email protected] · +91 73866 88223

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