Quality Assurance Supervisor

General Information City Chandigarh State/Province Chandigarh Country India Date Monday, April 13, 2026 Working time Full-time Ref# 20039225 Job Level Executive Manager Job Type Experienced Seniority Level Associate Description & Requirements About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.

From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .

Job Title: Team Manager - Quality Assurance Xerox Global Title: Quality Assurance Supervisor Organization: Global Digital Services/EMEA Delivery Quality Assurance Supervisor Location of this role : Typically, the role will be in Xerox Office in Chandigarh location with no travel or relocation as required per business need and company policy. Selected candidates will be required to support international clients. Hence required to work on Indian Public Holidays and follow international clients list of holidays.

Purpose of role As a people manager: Responsible for providing quality process and/or customer satisfaction and loyalty support. Formulate strategic and operational objectives. Help the organization’s processes remain legally compliant.

Identify Areas of Improvement and take necessary action. Optimum Leave Management to ensure Self & Team Members Work Life Balance Excellent in Drafting Operational SOPs in line with ISO requirements. Should be able to handle high pressures and act in a composed manner.

Possess Good knowledge of Operational tools & control metrics. Good communication & interpersonal skills Understand customer requirements & meet the deadlines as per the SLA. Scope of role General: Performs routine assignments in entry level of the professional career band.

Typically, a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts. Professional roles will typically require a degree in their specific discipline which may apply to specific positions. Receives instruction, guidance, and direction from others.

Limited decision-making authority guided by policies, procedures, and business operations protocol. Specific: Should be able to share feedback with the team in a constructive manner. Train new employee on company standards and procedures Managing team up to 35 Quality Associates & Ensures Service Level Agreements & KPI’s are constantly met.

Leading Continuous Quality Improvements & Initiatives for business Growth Enabling team members with skills to improve their Morale, product knowledge, and communication skills. Primary Responsibilities: Responsible for activities involving quality assurance and compliance with applicable regulatory requirements. May perform one or more of the following: Develops and implements total quality management (TQM) programs and initiatives.

Conducts audits and reviews/analyzes data and documentation. Develops, implements, and leads key process improvement efforts and influences cross-functional efforts. Assists in the development of systematic approaches for assuring high quality services.

Identifies the interface of key activities within and between the functions of the organization. Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization. Integrates and aligns the processes that will best achieve the desired results.

Makes continual improvement of products, processes, and systems. Ensure Organization’s processes remain legally compliant as per the strategic and operational objectives. Keeps track on the customer expectations/commitments, delivery roadmaps and accordingly assess the future needs for the team that impacts and supports delivery.

Analyzes and identifies process defects and designs and implements improvements. Liaison with Cross functional Teams /Dept. to draft processes/Procedures. Train new employees on company standards and procedures.

Knowledge Sharing - Share updates & feedback received from client with team. Ensures that the attrition is within the acceptable limit. All other duties as assigned.

Background, skills, and qualifications Work Experience: Total 4+ years’ experience and Min. 2 years in current role. Mandatory - CVs without these requirements will not be shortlisted under any circumstance Important - CVs without these requirements will only be shortlisted if candidate appears very strong on other requirements Good to have. - CVs without these requirements may be shortlisted if candidate appears strong on other requirements Technical skills: · MS Suite (Word, Excel & PowerPoint) · Basic SQL · Presentation Skills Educational requirements: · Graduate · Postgraduate in Commerce, Management, or other related fields · B. Com · MBA or Diploma in People Management · Quality Certification - TQM / Six Sigma / Lean Management Other requirements: · Backend (Non-Voice) Process Team Management · Strong communication and influencing skills · Can Multi-Task · Ready to work in Rotational Shifts · Accounting Procedures · Knowledge of data validation · Other Languages (regional / international) #LI-MC1 #LI-ONSITE