QA (quality assurance) analyst - informatics

sa.global is looking for a skilled D365 Finance & Supply Chain Management Consultant in Canada to join our dynamic Managed Services team. In this role you will deliver high-quality functional support and consultancy services for D365 FSCM, with a strong focus on Supply Chain Management modules. You will work closely with clients to optimize their systems, resolve complex issues, and ensure long-term platform stability and value.

This is a mid-to-senior level role for an established consultant with strong SCM expertise.

Areas of Responsibility

• Provide hands‑on functional support and consultancy for D365 Finance & Supply Chain Management within agreed Service Level Targets
• Act as a subject matter expert for Supply Chain Management modules, including Procurement, Inventory, Warehouse, and Logistics
• Analyze, troubleshoot, and resolve complex business and system issues
• Collaborate with client stakeholders to improve system usage and business processes
• Proactively identify risks, recurring issues, and optimization opportunities
• Collaborate with team members as part of a global division
• Recommend improvements to internal support methodologies and processes, along with proposed solutions
• Recognize opportunities for additional service offerings or enhancements that can benefit clients
• Liaise with Microsoft and ISV partners where required
• Support release management, testing, and deployment activities
• Contribute to knowledge base documentation and best practice guidelines
• Identify opportunities for additional services and client value
• Maintain a professional and trusted advisor relationship with clients
• Commit to continuous learning and certification development

Skills and Experience

• Strong hands‑on experience with Dynamics 365 Finance & Supply Chain Management
• Experience with Finance modules (GL, AP, AR, FA, Budgeting)
• Proven expertise in Supply Chain Management modules (Procurement, Inventory, Warehouse, Planning, Logistics)
• Strong understanding of end‑to‑end supply chain and operational processes
• Experience working in Managed Services or post‑implementation support environments
• Ability to manage complex functional support scenarios
• Confident in providing client‑facing consultancy and advisory services
• Strong analytical and problem‑solving skills
• Ability to manage multiple priorities in a fast‑paced environment
• High attention to detail and quality standards
• Excellent communication and stakeholder management skills
• Experience with integrations, ISVs, and reporting tools
• Exposure to Power Platform and automation
• Experience supporting global or multi‑entity environments

Education

• Bachelor's degree in Information Technology or equivalent professional qualifications
• Relevant Microsoft certifications are preferred

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