Publishing Operations & Customer Service Specialist

Day-to-Day Responsibilities

Your day-to-day work will include:

• Monitoring and guiding articles through the peer review process using our online system.
• Communicating with editors and reviewers to keep the process moving and solve any issues.
• Checking quality, ensuring that the review process is fair and follows our standards.
• Working with other teams to help improve our workflows.
• Reaching individual and team goals, while always aiming to improve how we work and raise the bar

What We’re Looking For?

You don’t need experience in academic publishing, but we are looking for:

• Experience in a role where exceptional customer service (both internal and client) has been your key priority
• Evidence of working with high volumes
• Enthusiastic and driven attitude, able to focus on solutions and positive outcomes
• Highly organized and able to regularly reprioritize
• A team player who would enjoy being able to work with customers and team members from different cultures & backgrounds around the globe
• Someone who thrives on solving problems and improving processes
• Ready to embrace AI – we are currently implementing new tools to help us in our mission and you will have the opportunity to be part of project teams to spearhead this transition
• Exceptional English language skills – spoken & written
• Passion about Open Science! Even if it is a new topic for you, please take time to learn about us first before applying, so we can understand why you would want to join us and how you can be a part of our mission

• We prioritise office presence and emphasise in-person collaboration, but also offer appropriate adjustments where needed, in line with company policy
• Extra wellbeing days on top of your annual leave allowance
• Up to 3 paid volunteering days each year
• 24/7 confidential Employee Assistance Programme (wellbeing, mental health, legal & financial support)
• Learning & development support via the Frontiers Learning Hub

Equal opportunity statement

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.

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