Project Manager

Q2 is seeking a Project Manager to support Q2’s Fraud Intelligence implementations for financial institutions. This person will work closely with Q2’s partners, coordinate internal and external activities for customers, and develop processes that inform and improve the onboarding experience. You must be exceptionally detail-oriented, process-driven, and a proactive self-starter who can operate effectively both independently and within cross‑functional teams.

This role will interface directly with clients to manage technical questions and ensure resolution of issues throughout the project lifecycle. Responsibilities Lead complex, multi‑faced customer projects. Track progress, identify potential issues, and ensure timely completion of milestones.

Coordinate with stakeholders to meet objectives. Generate reports and dashboards related to project health, cost, efficiency, timelines etc. Assist in planning and executing partner activities.

Coordinate with partner on financial, technological, operational, and governance impacts. Collect, analyze, and interpret operational data to identify trends. Develop and maintain reports and dashboards to track KPIs.

Present findings and recommendations to management through clear reports. Understand and design What‑if models for P&L and resource allocations. Evaluate existing operational processes and identify improvement opportunities.

Develop and implement strategies to increase efficiency and reduce costs. Collaborate with cross‑functional teams to implement changes and monitor impact. Qualifications Minimum 5+ years of related experience (or advanced degree with 3+ years).

Bachelor’s degree in relevant field preferred. Project Management Methodology exposure preferred (PMP or PMI). Strong analytical and problem‑solving skills.

Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint. Hands‑on experience with MS Visio, Lucidchart, etc. Exposure to Jira, Salesforce, Qualtrics, PowerBI etc.

Managing expectations and providing solutions for high‑profile clients. Developing new initiatives and processes that increase customer satisfaction while reducing expenses and shortening duration. Assessing project risks and mitigation steps.

Client‑first attitude and commitment to satisfaction. Excellent written and verbal communication skills. Excellent people and teamwork skills.

Attention to detail, follow‑through, prioritization, organization, and multi‑tasking in a fast‑paced environment. Experience with Salesforce (or other CRM) and SharePoint preferred. Financial services and enterprise software experience preferred.

Benefits Hybrid work opportunities. Flexible time off. Career development & mentoring programs.

Health & wellness benefits, including competitive health insurance and generous paid parental leave. Community volunteering & philanthropy programs. Employee peer recognition programs (“You Earned it”).

Applicants must be authorized to work for any employer in the U.S. We are not sponsoring visas. We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements. #J-18808-Ljbffr