Project Engineering Delivery Manager

Project Engineering Delivery Manager

We are seeking a Project Engineering Delivery Manager to build and lead a client-facing project delivery function supporting engineering teams across commercial and hospitality environments. This role will establish project management standards, drive consistent delivery, and ensure high-quality execution within an MSP model.

Key Responsibilities

• Own and standardize project management practices from scoping through delivery and sign-off
• Ensure projects are delivered on time, within scope, and aligned with client expectations
• Maintain full lifecycle accountability so no project "goes dark"
• Establish and enforce a consistent PM framework across engineering teams
• Coach and mentor team leads and engineers while fostering accountability and collaboration
• Partner with team leads to balance workloads and allocate resources across multiple locations
• Forecast staffing needs and identify capacity gaps
• Align closely with Sales, Account Management, and Operations to match demand with capacity
• Optimize utilization while maintaining quality and client satisfaction
• Develop and refine workflows, delivery standards, and execution practices
• Drive adoption of documentation, scheduling, and reporting standards
• Align engineering processes with PSA (Autotask) and RMM (Datto) tools
• Identify opportunities to improve efficiency, scalability, and service performance

Qualifications

• 5+ years of leadership experience within an MSP, IT services, or similar environment
• Experience managing technical teams and distributed/multi-location teams
• Strong knowledge of Microsoft 365, cloud, networking, infrastructure, and endpoint management
• Experience working within MSP delivery models
• Experience with Autotask and Datto

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