Project Administrator

Project Administrator C/PA/B/1227

Fixed Term until March 2027 (Extension Subject to Funding)

Belfast

(Monday Friday)

25 - 35 hours per week

£14.05 per hour

To work as part of a team of Administrators to process and deliver fuel support to households that have been identified to be in urgent need

Key Responsibilities

• Assist Referrers / Referring Organisations with submitting applications on behalf of households
• Assess applications against a clear set of eligibility criteria. Process agreed high volumes of applications each day
• Process and issue fuel support within agreed timelines
• . Communicate with referrers and applicants to resolve queries relating to applications received
• Share knowledge and experience with your colleagues.
• Utilise different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional confidential.
• Provide excellent customer service when dealing with queries received by the applicants, internal and external referrers.
• Building good working relationships with suppliers and registered organisations
• Transfer data accurately and in keeping with GDPR protocols
• Triage applicants via telephone using a strategically set out question bank.
• Accurately updating the clients information to reflect the conversation and completing onward referrals based on the applicants response.

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