Programme Manager

Job Description We are looking for an individual who will ensure value is realised and sustained, providing strong leadership, clear governance, and effective change delivery across complex programmes aligned to organisational priorities. Key Responsibilities Own the end-to-end delivery of transformation programmes, ensuring delivery to agreed timescales, budgets, and quality standards. Ensure programme objectives and outcomes are aligned with organisational strategy and deliver measurable business value.

Engage and influence executive sponsors, senior stakeholders, and delivery teams to maintain strong governance and commitment. Lead and embed cultural, structural, and process change to support new ways of working. Define and manage programme plans, governance structures, RAID logs, and reporting cycles.

Identify, track, and report programme benefits and success metrics, embedding lessons learned and continuous improvement. Monitor and control programme budgets, ensuring effective financial management. Manage and coordinate internal and external resources across multi-disciplinary teams.

Professional and Personal Competencies/Qualifications Essential Demonstrable experience delivering complex business transformation or organisational change programmes. Strong leadership and programme management capability across cross-functional teams. In-depth understanding of change management principles and business transformation frameworks.

Experience engaging with executive stakeholders and reporting at board level. Proficiency in programme and project management methodologies and tools (e.g. MSP, Agile, Waterfall, PRINCE2).

Desirable Formal qualifications in transformation, programme, or change management (e.g. MSP, PMP, PRINCE2, Prosci, Lean Six Sigma). Industry knowledge of facilities management.

Experience delivering digital transformation or technology-enabled change. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.