Program Delivery Manager

Program Delivery Manager – Retail Media & Technology

Location: London, United Kingdom

Industry: Technology / E-commerce / Retail Media

Employment Type: Full-time

Work Arrangement: Hybrid – 3 days office / 2 days home

About the Role

A leading global digital commerce and online marketplace organisation is seeking a Program Delivery Manager to lead the end-to-end rollout and launch of Retail Media products across multiple international markets.

This is a highly cross-functional delivery role focused on coordinating Product, Technology, Operations, Commercial and Analytics teams to ensure complex launches are delivered efficiently, on schedule and to a high standard.

The role will play a central part in scaling a sponsored listings and Retail Media platform globally, with responsibility for market readiness, launch governance, risk management, stakeholder alignment and continuous improvement of delivery processes.

Key Responsibilities

• Lead end-to-end delivery and rollout programmes for Retail Media products across multiple markets.
• Coordinate cross-functional workstreams across Product, Technology, Operations, Commercial and Analytics.
• Establish clear ownership, timelines and accountability across programme workstreams.
• Maintain dependency maps, risk registers and escalation paths for programme blockers.
• Lead market readiness assessments and final go/no-go evaluations ahead of market launches.
• Develop and maintain detailed delivery plans, roadmaps, Gantt charts and leadership dashboards.
• Track critical paths, dependencies, milestones and programme performance.
• Identify delivery risks and proactively implement mitigation strategies.
• Standardise rollout processes through templates, runbooks and repeatable delivery frameworks.
• Capture lessons from each launch through structured retrospectives and incorporate findings into future delivery plans.
• Use data and performance insights to improve rollout efficiency and delivery processes.
• Provide clear, concise programme updates to senior leadership and diverse stakeholder groups.
• Drive alignment across teams within a complex, matrixed international organisation.

Requirements

• Proven experience managing large-scale programmes or product delivery within technology, digital commerce, marketplace or similarly complex environments.
• Strong project and programme management expertise.
• Demonstrated experience developing Gantt charts and managing complex dependencies.
• Strong stakeholder-management skills with the ability to influence across a matrix organisation.
• Experience managing multi-functional programmes involving technology and commercial stakeholders.
• Strong analytical and structured approach to breaking down complex initiatives and establishing critical paths.
• Ability to anticipate risks, identify blockers and drive timely resolution.
• Excellent communication skills, with the ability to translate complex programmes and roadmaps into clear updates.
• Proactive, self-starting approach with a strong focus on execution.
• Comfortable working in fast-paced, iterative and continuously evolving environments.
• An experimentation and continuous-improvement mindset, with the ability to measure delivery performance and refine processes based on evidence.

Key Skills

Program Management | Programme Delivery | Project Management | Retail Media | Technology Delivery | Product Delivery | E-commerce | Marketplace | Cross-Functional Leadership | Stakeholder Management | Gantt Charts | Roadmaps | Dependency Management | Risk Management | Launch Management | Go-to-Market | Market Readiness | Delivery Planning | Continuous Improvement | Analytics | Agile | Digital Transformation

What’s Offered

• Hybrid working arrangement: 3 days in the London office and 2 days working from home.
• Opportunity to lead high-profile international technology and Retail Media programmes.
• Cross-functional exposure across Product, Technology, Operations, Commercial and Analytics.
• International working environment with significant market impact.
• Opportunity to shape and improve global programme delivery processes.