Product Support Specialist Digital Transformation

Product Support Specialist Digital Transformation

Who we are

Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.

Description

Location: Craigavon

Hours: 37.5 hours per week

Business Unit: Clinical Services

Open To: Internal & Externa Candidates

Ref No: HRJOB11774

Salary: Competitive

The Opportunity

Working as part of the Digital Transformation team based in our global headquarters in Craigavon, the Product Support Specialist will be responsible for providing critical front-end support to internal and external users of Almac software products.

This role provides global support to guarantee access to vital patient data through our software products and ensures product related issues during clinical trials are resolved. The individual will develop in-depth knowledge of Almac software products, data, and related processes that enable them to quickly assess and resolve issues.

Joining Almac means becoming part of a fast-paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working environment, with excellent opportunities for learning, development and long-term career progression across the Almac Group.

Our approach is simple we support, develop and reward our people, build fulfilling careers and together we advance human health. More information can be found here; Life at Almac - Almac (Links Not Allowed)

What you need to be successful

Applicants must have eligibility to work in the UK with no restrictions OR possess a valid work permit that will allow you to take up full time employment in the UK.

5 GCSE subjects (to include English Language and Mathematics) at Grade C or above (or equivalent).

Previous experience within a customer facing role.

Proficiency and working knowledge of Microsoft Office packages (to include Word, Excel, Outlook and PowerPoint).

Further information

For further information on essential and desirable criteria, please review the job description attached to the online job posting.

How to apply

Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible.

Closing Date

We will no longer be accepting applications after 5pm on Tuesday 25 August 2026.

RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CVs received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.

Skills:
Microsfoft Office Client Facing Customer Services

Benefits:
Free onsite tea/coffee EAP (Employee Assistance Programme) Opportunities for Advancement Attractive Compensation Package Employee Recognition Employee Referral Bonus Death in Service

WHJS1_NI