Product Support Manager at Jobber

Elevate customer experiences as the Product Support Manager at Jobber. Drive impactful coaching and performance management in a flexible, remote work model across Canada. As part of the Customer Success department at Jobber, you'll empower a team of 10-12 individuals to enhance our product support experience.

Your expertise in high-volume customer support environments will help identify behavioral patterns and improve our coaching methods. You'll foster an engaged team while navigating escalated situations and driving continuous improvement throughout the company. Key Responsibilities: • Manage performance management planning for a growing team • Identify coaching opportunities through behavior analysis • Handle escalated customer situations with sound judgment • Collaborate with cross-functional teams to enhance support • Foster feedback loops focused on customer needs Requirements: • Experience in high-volume support or contact centre • Proven coaching and leadership frameworks • Ability to drive impact at scale • Excellent communication and relationship building skills • Passion for supporting small business success Transform customer support excellence in your role at Jobber and inspire your team toward shared goals. #J-18808-Ljbffr