Product Manager/Account Manager

Role Description

Capio Group is looking for an experienced Product Manager/Account Manager to work as part of a team to provide product management support services and manage the account. This role involves:

• Assisting with product strategy, development, and the achievement of strategic goals for enhancements and improvements to client programs while ensuring compliance with regulations and framework requirements.
• Overseeing the development and lifecycle of a product from conceptualization through iterative development and launch, ensuring alignment with business goals and customer needs.
• Acting as a bridge between various teams, translating customer feedback and market insights into actionable plans to drive product success.

The Product Manager will be responsible for tasks including but not limited to:

• Oversee and advise the development of a product or products within the client product portfolio.
• Lead, assist and/or guide the identification and articulation of client business program objectives and key results (OKRs) for product development or delivery.
• Lead, assist and/or guide the identification of relevant performance outcome measures.
• Lead, assist, and/or guide the development and management of product vision, product Roadmap, and serve as the content authority for the acceptance criteria for product features.
• Lead, assist, guide, and monitor efforts to establish quantifiable and qualitatively measurable product performance measures.
• Contribute to internal and external stakeholder understanding of and support for product management processes, artifacts, and results.
• Represent and align with the client Product Management organization in all internal and external stakeholder interactions.
• Work collaboratively with other vendors and state staff on team assignments.
• Participate in the client Product Manager Community of Practice, contributing constructively to the development of the Product Management competency of the entire organization.
• Resolve, or appropriately escalate, when necessary, obstacles for product delivery teams related to product needs, questions or conflicts.
• Assist and support Product Owners to understand Stakeholder and User pain points, needs, opportunities, and priorities.
• Consult with client Product Management leadership to guide and align individual products with the client Product Portfolio Vision, Goals and Roadmap.
• Assist and support client Product Managers and Product Owners to ensure product user acceptance and use.
• Assist and support client Product Manager and Product Owners to identify and articulate acceptance criteria for user stories.
• Assist with and support stakeholder management/user relations during product planning, discovery, and development.
• Conduct business solution research, assisting with the identification of business process re-engineering.
• Prepare or assist with development of workflow and business architecture diagrams.
• Assist with driving product launches and collaborating with business teams to facilitate awareness and adoption of new features.
• Use data to assess product use outcomes and refine and/or iterate upon product priorities.
• Participate in scrum ceremonies, including sprint planning, backlog refinement, sprint review, and retrospectives.
• Assist with writing and refining user stories to support Product Owners.
• Assist with writing and editing release notes, training materials, or other communications to the product stakeholders and users.
• Establish and maintain a client program-focused product management process.
• Prepare and present product strategy, Roadmap, and priorities to internal and external stakeholders.

Qualifications

• Proven work experience as an Account Manager juggling multiple accounts and/or projects at a time.
• Minimum of three (3) years of full-time equivalent (FTE) experience in understanding end-to-end product development cycles.
• Must possess a bachelor’s degree or equivalent experience.
• Minimum of nine (9) years of FTE experience in developing products; at least three (3) years in a lead capacity.
• Minimum of three (3) years of FTE experience in developing use cases, scenarios, and workflow analyses.
• Must provide at least two (2) references from previous engagements of similar size, scope, and type of service.

Requirements

• Hold an active and valid Scrum Product Owner Certification.
• Hold an active and valid SAFe® Product Manager/Product Owner or Agilist Certification.
• Experience in developing product objectives and key results with internal and external governmental stakeholders.
• Experience working with Medicare/Medicaid/Medi-Cal programs or services.
• Two (2) years working as an Account Manager serving State of California government organizations.

Benefits

• Salary: $140,000 - $145,000
• Flexible workplace and great work-life balance.

Company Description

Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions.

At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are.