Product Manager

Job Title: Product Manager – Customer Experience (CX) About the Role We are seeking a customer-obsessed Product Manager to own and elevate the end-to-end user experience across our digital mobility ecosystem. This role will shape how riders, fleet partners, financiers, and operational teams interact with our platforms—from vehicle interfaces and mobile apps to maps, financing tools, and service touchpoints. You will translate customer insights into product strategy, ensuring every interaction is intuitive, reliable, and delightful.

Key Responsibilities Customer-Centric Product Strategy Define and execute the CX product roadmap aligned with business goals and user needs. Champion the voice of the customer across product, engineering, operations, and leadership teams. Translate user insights, behavioral data, and feedback into high-impact features and improvements.

End-to-End Journey Ownership Map and optimize the full customer lifecycle—from onboarding and daily usage to support and retention. Identify friction points and design scalable solutions to improve satisfaction, adoption, and loyalty. Ensure seamless experiences across apps, vehicle systems, dashboards, and service interactions.

Data-Driven Experience Optimization Define CX KPIs (NPS, CSAT, engagement, retention, task success rates). Build dashboards and experimentation frameworks to measure experience quality and iterate rapidly. Leverage analytics, telematics, and behavioral data to personalize and enhance user journeys.

Cross-Functional Leadership Partner with design, engineering, operations, and customer support teams to deliver cohesive experiences. Align stakeholders across regions and functions to ensure consistent global experience standards. Lead prioritization decisions balancing customer impact, technical feasibility, and business value.

Innovation & Continuous Improvement Drive usability testing, research studies, and feedback loops. Introduce new CX innovations such as predictive support, smart notifications, and contextual automation. Foster a culture of empathy, experimentation, and continuous improvement across product teams.

Required Qualifications 5–10+ years in Product Management, preferably in mobility, SaaS, fintech, IoT, or platform-based products. Demonstrated success building customer-facing products from concept to scale. Strong understanding of UX principles, customer journey design, and data analytics.

Experience working with cross-functional and distributed teams. Proven ability to balance user needs with business and technical priorities. Preferred Experience with connected devices, telematics, or real-time platforms.

Familiarity with CX tools, experimentation platforms, and product analytics systems. Background in fast-scaling tech environments or global markets. What Success Looks Like Measurable improvement in customer satisfaction and retention.

Reduced friction across user journeys. High adoption of new features and platforms. Consistent, high-quality experience across markets and touchpoints.