Product Manager

Overview Role: Product Manager Location: Miami, FL (Onsite Hybrid - 3 to 4 days a week onsite is required) Job Type: Contract Must Have Skills Product management Mainframe Stakeholder engagement Good To Have Skills Business Analysis QA Core Responsibilities Product Backlog Management: Maintain and prioritize the product backlog in collaboration with Princess Client stakeholders. Facilitate backlog grooming sessions and ensure clarity of requirements for development teams. Align ticket prioritization with business impact and delivery timelines.

Ticket Triaging & Coordination: Serve as the initial point of contact for incoming tickets via JIRA, ServiceNow, and email. Triage and assign tickets to appropriate teams (development, support, infrastructure). Monitor ticket queues and ensure timely resolution of incidents and requests.

Quality Assurance (QA): Define and execute QA strategies for enhancements and fixes. Conduct functional and regression testing across online, batch, and XML-based applications. Collaborate with developers to validate fixes and ensure production readiness.

Document test cases, results, and defects in alignment with client standards. Stakeholder Engagement: Interface with subject matter experts (SMEs), business users, and application owners to validate requirements and clarify issues. Provide regular updates to project managers and leadership on ticket status, QA outcomes, and delivery progress.

Reporting & Metrics: Track and report KPIs and SLAs related to ticket resolution and QA effectiveness. Maintain dashboards and logs for transparency and governance. Tools & Environment: Utilize Power BI, ServiceNow, SQL databases, and VPN connectivity for collaboration.

Record time and effort in the PPM tool “Clarity” for work capitalization and prioritization. Seniority level Mid-Senior level Employment type Contract Job function Product Management and Marketing Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Saransh Inc by 2x Get notified about new Product Manager jobs in Miami, FL . Additional related roles observed: Product Manager, LATAM (Miami or San Francisco); Product Manager, Seamless Ordering, Popeyes; Product Line Manager - Epoxy Experience Required Location note: Miami, FL.

Typical salary range mentioned elsewhere: $175,000 - $200,000. #J-18808-Ljbffr