Processing Officer, IBP AutoPost

What Youll Be Doing (position summary):

The Processing Officer, IBP AutoPost is responsible for processing financial and non-financial transactions related to account maintenance, customer deposits, suspense account entries, adjustments, wires, and transfers. The role ensures all transactions are verified, compliant with agreements, and accurately reported, using independent judgment and standard procedures. The Officer is accountable for achieving productivity targets and meeting or exceeding Service Level Agreements (SLAs) while supporting the organizations operational excellence and customer satisfaction goals.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

• Receive transaction requests and verify information against CIBCs book of record
• Escalate non-conforming requests or those exceeding dollar limits to appropriate authorities for authorization
• Complete clerical duties such as electronic filing, data entry, and modifying spreadsheets to support the department
• Stay updated on changes to products, services, rules, and regulations to ensure accurate processing and quality assurance
• Process incoming requests efficiently and in compliance with procedures to meet SLAs and deliver high customer service levels
• Prioritize and organize workload based on risk, severity, and required documentation to ensure deadlines are met
• Train new and temporary staff on procedures and guidelines to ensure knowledge transfer and process consistency
• Cross-train in other roles to assist or support team members during peak periods or as needed to meet SLAs
• Identify and recommend process improvements to enhance client satisfaction
• Interpret exception items and escalate as appropriate, considering customer impact
• Maintain regular contact with internal teams and departments to obtain, provide, and clarify information

CROSS-FUNCTIONAL RELATIONSHIPS:

• Regular interaction with internal CIBC employees, teams, and departments to obtain, provide, and clarify information

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls

AUTHORITIES/DECISION RIGHTS:

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes to enhance operational efficiency and effectiveness

JOB DIMENSIONS:

• This role supports regional Commercial Banking and Capital Markets clients, directly influencing client satisfaction, operational efficiency, and service quality

Experience: 2+ years of experience

Who You Are (skills/qualifications):

• Bachelor's degree in business or a related field preferred; equivalent work experience may be considered
• 2+ years of experience in a branch banking environment or items processing environment
• Proficiency in English (written and verbal)

Must Have Skills:

• Experience in operations, or items processing environment is preferred
• Knowledge of internal CIBC systems and applications (e.g., COINS), with strong keyboarding and data entry skills
• Basic accounting and numerical skills, including the ability to understand and apply formulas when calculating amounts
• Effective verbal and written communication skills, with the ability to clearly express ideas and share information
• Strong organizational skills, with the ability to prioritize routine daily work and manage tasks effectively in a high-volume environment
• Ability to exercise sound independent judgment within established procedures and recognize when escalation is required
• Strong attention to detail, with the ability to maintain productivity and accuracy while completing tasks within established timelines
• Ability to assess priorities and manage detailed, factual information while meeting or exceeding client expectations
• Problem-solving skills, including the ability to identify alternative solutions for requests that are not straightforward
• Understanding of regulatory, governance, and compliance requirements, with the ability to consistently apply CIBC policies, programs, and standards in day-to-day work

About CIBC:

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the centre of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, were proud to drive progress for our clients and our communities.

Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.