Principal Software Development Engineer

Principal Software Development Engineer The Principal Software Development Engineer plans, designs, architects, and builds multiple highly complex ServiceNow solutions, including inbound and outbound integrations (bi-directional or ebonding) with external ServiceNow instances and other non-ServiceNow platforms, primarily using REST. They translate business requirements into specific designs and lead the design, architecture, and development of solutions within the ServiceNow platform. Location This is a remote opportunity open to candidates located anywhere in the US.

Main Responsibilities Architect, design, and implement high-impact integrations across enterprise systems, ensuring data flows smoothly between ServiceNow and external systems, bidirectionally, in a complex cloud architecture. Build highly complex bi-directional integrations within ServiceNow. Experience with tools such as APIGEE and Kafka is a major plus.

Utilize inbound Scripted REST APIs, outbound REST Messages, IntegrationHub, MID Servers, Credential Aliases and other tools to build scalable integrations, handling everything from initial API setup to monitoring for performance and troubleshooting. Act as a true technical architect and developer, collaborating with multiple teams to define integration requirements and ensure best practices are applied. Provide mentorship to other developers and serve as an expert on all things ServiceNow and SN integration.

Debug and optimize integrations for performance, stability, and maintainability. What We Look For in a Candidate 10+ years of experience with ServiceNow development, integrations, and custom API development. Expertise in REST, pub/sub/queueing systems, OAuth, and other web technologies.

Experience with MID Server setup and configuration. In-depth understanding of ServiceNow’s data models and CMDB. Experience with the ServiceNow CSM application/module.

Ability to perform complex data architecture and identify potential architectural pitfalls before coding. Must be able to obtain Security Clearance. Compensation This information reflects the anticipated base salary range for this position based on current national data.

Minimums and maximums may vary by location. Individual pay is based on skills, experience and other factors. Location-Based Pay Ranges: $152,066 – $202,755 in AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY $159,670 – $212,893 in CO, HI, MI, MN, NC, NH, NV, OR, RI $167,273 – $223,031 in AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Equal Employment Opportunity We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We will consider qualified applicants with arrest and conviction records under the San Francisco Fair Chance Ordinance.

In any materials submitted, you may redact or remove age-identifying information without penalty. Lumen does not require any form of payment from job applicants during the recruitment process. #J-18808-Ljbffr