Principal Maintenance Manager

Overview Job Description – As a Principal Maintenance Manager at Nokia, your core mission is to manage maintenance for a set of RL1 HW products or act as a single point of contact for care, market and customer teams and interact with customers. This role requires a strong technical background to complete its overall management responsibilities. You will contribute to customer escalations and interact with the customer.

The role has direct contribution to customer KPI’s. Responsibilities Principal Maintenance Manager is a senior technical manager role in RL1 Maintenance. Leads key and complex maintenance activities that positively contribute to business or operation impact.

Responsible for maintenance performance with respect to financial and operational KPIs such as cost, timelines, revenue, assets, and customer satisfaction. Owns and manages customer relationship for the assigned scope in RL1 maintenance. Collaborate with diverse teams globally to deliver maintenance solutions, managing task forces across different time zones.

Engage maintenance stakeholders in maintenance solutions and ensure proper communication to stakeholders. Monitors, reports and optimizes RL1 maintenance in alignment with relevant processes and tools, providing sufficient operational visibility to stakeholders. Determine causes of any perceived deviation and anticipate risks while evaluating related financial and customer satisfaction impacts.

Key Skills And Experience 15+ years of experience in HW development, HW maintenance, Radio Solution Management or Product Management. Doctoral, master’s or bachelor’s degree or equivalent practical experience. Expertise in one of the main Engineering domains.

Nice to have Experience in interacting with market areas. Experience of complex problem solving. Strong communication skills and ability to manage complex relationships. #J-18808-Ljbffr