Principal Business Analyst - $62,300 - $116,800 A Year

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard‑working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. Compensation$62,300 - $116,800 PurposeThis role is responsible for ensuring the efficient and effective delivery of services. It involves analyzing performance data, resolving customer issues, and leading initiatives to improve service delivery processes. The Senior Analyst will work closely with cross‑functional teams to enhance customer satisfaction and operational efficiency.

Responsibilities Resolve complex customer issues and complaints in a timely and professional manner. Collect, analyze, and report on performance data to identify trends and areas for improvement.

Prepare and present detailed reports on service delivery performance and metrics. Collaborate with cross‑functional teams to implement service delivery improvements. Provide guidance and support to junior analysts and team members.

Participate in the development and implementation of service delivery strategies. Skills Excellent communication and interpersonal skills.

Ability to work effectively in a team environment. In‑depth understanding of service delivery processes and best practices. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Customer‑focused mindset with a commitment to quality service. Attention to detail and organizational skills. Ability to manage multiple tasks and priorities effectively.

Proven track record of handling complex customer issues and complaints effectively. EducationBachelor’s degree in a related discipline. Experience5+ years of experience.

Physical DemandsReasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role. #J-18808-Ljbffr