Preferred Provider Analyst

John Hancock is transforming our Long‑Term Care business to help our customers age in place and receive the care that they need. This team focuses on providing access to high‑quality and affordable long‑term care providers to our customers when they need it. The LTC Preferred Provider Analyst will support the execution of our long‑term care provider network strategy and provide key analysis to drive value through actionable insights and reporting.

Responsibilities Analyze data and work with management to develop creative solutions to drive business value. Conduct weekly, monthly, and ad‑hoc reporting including network engagement metrics such as key funnel and journey analytics both over the phone and digitally. Create provider network scorecards to assess partner performance.

Work closely with our Actuarial and Advanced Analytics/AI teams to understand rates and partner business value. Investigate business problems/needs to recommend and implement solutions. Document business opportunities and recommendations including business case metrics.

Research and document business changes and user needs, including workflow procedures, provider needs and end‑customer needs. Provide key input into measurement of pilot and test plans to validate proof of concepts and gain learnings. Provide input into key provider data required to manage and assess network performance.

Understand comprehensive provider data models to support roadmap initiatives. Act as business unit liaison with other business units including Information Systems, Human Centered Design, Marketing, Advanced Analytics/AI, etc. in regard to provider data, reporting and network analysis. Required Qualifications 3-5 years of experience in Business Analysis or Data Analysis and Reporting.

Curious and data‑driven individual who focuses on outcomes vs. output. Long‑term care or healthcare experience, especially in the area of working with or for providers. Knowledge of the geriatric/senior care landscape.

Business knowledge and understanding of geriatric care services (Home Health, Assisted Living, Skilled Nursing, etc.). Strong analysis and solution‑oriented mindset. Strong understanding of digital metrics and reporting.

Good understanding of workflow design. Understanding of pilot design and user testing. Strong organization, communication, and interpersonal skills.

Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels. Effective executive level reporting and ability to summarize actionable insights to senior management. Ability to communicate insights to multiple levels of the organization.

Proficient in Excel, PowerPoint, Salesforce, Adobe Analytics, and Power BI. Knowledge of Salesforce Health Cloud, and Google Analytics is a plus. Preferred Qualifications Experience building digital capabilities such as finding providers and claims management.

Demonstrated experience implementing solutions that drive business results. Benefits Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. #J-18808-Ljbffr