Plastic Surgery Patient Experience & Front Office Manager

Job Description Job Description About the Role Our client, a highly esteemed plastic surgery practice in Beverly Hills, is seeking a Plastic Surgery Patient Experience & Front Office Manager to help lead front office operations, support patient communication, and contribute to a high-quality patient experience. This role is ideal for someone who is organized, service-driven, comfortable with patient follow-up, and confident supporting consultation bookings and practice growth. The right candidate will help ensure that prospective and existing patients receive a warm, professional, and seamless experience from inquiry through consultation, booking, and follow-up.

This role blends patient communication, front office leadership, CRM use, lead follow-up, performance goals, and team support. Responsibilities Patient Experience & Concierge Support Serve as a primary point of contact for prospective and existing patients. Provide a warm, professional, and concierge-level experience across phone, email, text, and in-person communication.

Manage patient inquiries, consultation scheduling, pre-operative communication, and post-operative follow-up with accuracy and care. Build trust and confidence with patients by communicating the practice’s services, philosophy, and patient journey clearly. Help convert qualified inquiries into consultations and bookings through consistent, thoughtful follow-up.

Collaborate with clinical, surgical coordination, and administrative team members to deliver a cohesive patient experience. Gather patient feedback and share opportunities to improve service, communication, and satisfaction. Represent the practice with professionalism, warmth, and a commitment to excellence in every interaction.

Front Office Operations Lead and manage front office operations to ensure a smooth and organized patient journey. Support, train, and guide front office team members to maintain consistent service standards. Maintain organization, professionalism, and attention to detail in all front-facing operations.

Use CRM and other technology tools to maintain accurate patient records and support sales and marketing initiatives. Monitor patient communication, follow-up activity, and consultation scheduling to ensure timely responses. Foster a collaborative and supportive office environment.

Step in to support team members and daily operations as needed. Identify workflow improvements that enhance front office efficiency and the patient experience. Sales & Practice Growth Support strategies to increase consultation bookings and overall practice growth.

Monitor goals related to inquiries, consultation bookings, follow-up activity, and patient conversion. Proactively reach out to leads and follow up with prospective patients to maintain a strong conversion process. Educate patients on available surgical and non-surgical services where appropriate.

Collaborate with leadership and marketing to support lead nurturing and re-engagement efforts. Review performance trends and provide feedback or recommendations to improve outcomes. Help maintain consistency and professionalism in patient-facing sales conversations.

Support sales training and coaching for team members as needed. Qualifications Minimum of 3–5 years of experience in a sales-driven, customer service, patient care, front office, or client-facing role. Minimum of 1 year of sales experience required .

Minimum of 1 year of customer service experience required . Minimum of 1 year of leadership, training, or team management experience required . Experience in plastic surgery, aesthetics, dermatology, med spa, concierge medicine, luxury healthcare, or a premium service environment strongly preferred.

Proven ability to meet goals, support revenue growth, or improve booking/conversion outcomes. Strong communication and interpersonal skills with the ability to build trust and rapport with patients and team members. Strong organization, attention to detail, and ability to manage multiple priorities.

Professional and positive demeanor with a commitment to upholding high service standards. Comfortable using CRM systems, scheduling tools, patient management systems, or similar technology. Ability to work well in a small, collaborative, fast-paced team environment.

Knowledge of patient experience, sales, and front office best practices preferred. Preferred Background Candidates may come from industries such as: Plastic surgery or aesthetics Dermatology or med spa Concierge medicine or boutique healthcare Luxury hospitality or guest relations High-end wellness Premium retail or client services Sales-driven front office environments Patient coordination or surgical coordination Private healthcare practices Ideal Candidate The ideal candidate is polished, organized, proactive, and comfortable taking ownership. They enjoy working directly with patients, supporting a team, improving processes, and helping a practice grow.

They should be confident speaking with prospective patients, consistent with follow-up, and able to balance warmth with accountability. This person should also be comfortable stepping into both patient-facing and operational responsibilities. Compensation & Benefits Base salary range: $72,000–$90,000 annually , based on experience and qualifications Performance-based bonus potential tied to consultation bookings, revenue goals, or practice growth Health insurance Dental insurance Paid time off 401(k) or retirement plan Paid training Free parking