Performance Manager (Atlanta)

Performance Manager (Customer Success) Location: Atlanta, GA or Fort Lauderdale, FL About RockED RockED is the next-generation mobile learning platform revolutionizing how dealership teams learn and perform. Our mission is to empower automotive professionals to master their craft through bite-sized, data-driven training delivered in the flow of work. We combine expert-built content, predictive learning technology, and real performance data to drive measurable outcomes for our dealership partners.

The Role As a Performance Manager, you’ll own the post-sale relationship with a portfolio of automotive dealerships - acting as a strategic advisor, trusted consultant, and growth partner. You’ll help dealership leaders define success, translate their business goals into measurable learning outcomes, and ensure RockED becomes an indispensable part of how their teams perform. Your focus: driving adoption, delivering measurable business value, preventing churn, and identifying opportunities for expansion.

What You’ll Do Strategic Account Management Serve as the primary point of contact for your portfolio of dealerships post-sale, building trusted relationships with dealer principals, general managers, and department leaders. Conduct discovery to identify each dealership’s business goals, KPIs, and performance targets. Develop and execute success plans with clear milestones, timelines, and measurable outcomes tied to RockED usage and dealership objectives.

Partner with internal teams (Sales, Content, Product, Marketing) to ensure smooth handoffs and consistent partner experience throughout the customer journey. Adoption, Value Realization & Retention Drive activation and engagement by aligning RockED content to dealership performance priorities. Lead quarterly business reviews (QBRs) to showcase value, usage analytics, and ROI.

Monitor account health and proactively address risk factors to prevent churn. Act as a voice of the customer - surfacing feedback, feature requests, and insights that shape future RockED enhancements. Growth & Expansion Identify and execute revenue expansion opportunities across rooftops, brands, and additional service lines.

Collaborate with Sales to renew and expand contracts based on demonstrated business impact. Collaboration & Enablement Partner with Product and Marketing to co-create dealership campaigns that drive adoption and retention. Support new store launches and high-value onsite engagements as needed (approx. 35–50% travel).

What You Bring 3+ years experience in Customer Success, Account Management, or Strategic Partnership Management (preferably in SaaS or learning solutions). Deep understanding of the automotive dealership ecosystem and its operational dynamics. Strong consultative and storytelling skills - able to connect learning outcomes to business impact.

Comfort using data and dashboards (HubSpot, Excel, or BI tools) to analyze account health and tell a compelling story. Excellent communication skills with all levels of dealership leadership. Self-starter mindset with strong accountability, organization, and follow-through.

Bachelor’s degree or equivalent work experience. Why RockED Be part of a mission that’s reshaping how the automotive industry learns and grows. Work with a passionate, high-performing team that celebrates innovation and measurable results.

Competitive compensation package with performance incentives tied to customer success outcomes.