Patient Education Consultant

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patient’s training and ensuring the patient is able to use their product as prescribed.

Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient’s insurance as well as Tactile Medical’s requirements. Responsibilities Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session Contact patients within service levels expectations to schedule and complete trainings and demonstrations Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage and finalizing the sale Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed) Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration Review, complete and submit required paperwork with patient and answer questions Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements Identify, elevate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up Effectively use translation tools for patients where English is not their first language Meet or exceed established performance expectations Maintain compliance with all appropriate regulatory requirements including HIPAA Travel up to 80% within assigned territory Other duties as assigned Qualifications Education & Experience Required: Bachelor’s Degree or equivalent work experience 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role Preferred: Health related certification Medical device or healthcare industry experience Knowledge & Skills Ability to lift 20 pounds on a regular basis Ability to work remotely and travel to patients in a home, clinic or virtual environment Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams Strong interpersonal communication skills including the ability to empathize with patients and caregivers Strong critical thinking and decision-making skills in healthcare related situations High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience Skilled in teaching others Ability to stay focused and organized to complete assigned tasks Technology savvy to efficiently complete paperwork, update records and communicate progress Ability to be self-directed and work independently to overachieve results Benefits Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts.

Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions. Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience. EEO Statement As set forth in Tactile Medical’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you identify as a protected veteran, please indicate below: Disabled veteran – a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability. Recently separated veteran – any veteran during the three‑year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service. Active duty wartime or campaign badge veteran – a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

Armed forces service medal veteran – a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability Voluntary self‑identification of disability is optional and your response is confidential. The following categories of disability are recognized: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury #J-18808-Ljbffr