Patient Care Scheduling Specialist Wave 13

Patient Care Scheduling Specialist Wave 13

Colombia

Patient Care Scheduling Specialist

Requirements

• Fluent in English and Spanish to communicate effectively with patients.
• Relevant experience in a high-volume scheduling or customer service role with a focus on healthcare.
• Outgoing and empathetic personality to provide a welcoming and supportive experience for patients.
• Strong communication and interpersonal skills to collaborate effectively with clinicians and team members.
• Attention to detail and excellent problem-solving skills to identify and address scheduling issues
• Comfortable using scheduling software and other relevant tools and committed to ongoing learning and professional development

Responsibilities

• Scheduling patients (30-40 per day) for diagnostic imaging using scheduling software and tools.
• Responding to emails and other administrative tasks.
• Communicating with patients and troubleshooting scheduling issues.
• Collaborating with other departments and maintaining a positive demeanor.
• Adhering to HIPAA regulations and protecting patient privacy.
• Participating in professional development and supporting other areas of the business.
• Optimize scheduling operations to support business growth.
• Enhance communication skills for patient satisfaction.
• Implement new processes for scheduling operations and scalability.
• Foster positive stakeholder relationships to support cross-functional collaboration.
• Attend professional development opportunities for personal and business growth

Working conditions

• Hybrid Environment (Train onsite - Work from Home).
• Two days off per week.
• Schedules based in US EST/EDT Time.
• Performance bonus available.

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