Patient Care Coordinator - Referral Intake & Case Coordination (Round Rock, Tx)

Job Description Job Description Patient Care Coordinator - Referral Intake & Case Coordination Compensation: Competitive, based on experience Type: Full-Time, Onsite Referral Intake & Case Coordination Role Purpose The Patient Care Coordinator II focuses on converting referrals into scheduled imaging appointments . This role manages communication with pet owners after a veterinarian referral is received and ensures each case is fully prepared for imaging. PCC II team members act as case coordinators , guiding clients through the logistics of advanced imaging while maintaining clear communication with referring clinics. Primary Focus Outbound follow-up and referral coordination. Core Responsibilities Contact pet owners promptly after receiving a veterinary referral Coordinate scheduling for advanced imaging procedures such as MRI and CT Confirm required diagnostics and medical records prior to imaging appointments Explain imaging procedures, appointment expectations, and preparation requirements Coordinate scheduling logistics with radiologists and clinical staff Communicate updates with referring veterinary clinics Manage case details to ensure appointments run efficiently and on time Key Skills Developed Veterinary referral workflow management Medical case coordination Client education for diagnostic procedures Communication with veterinary clinics and specialists Operational coordination for advanced imaging services Schedule & Benefits Full-time, 8-hour weekday shifts. Rotating half-day Saturdays (approximately once per month). Competitive hourly pay based on experience. 401(k) with company match. Health, dental, vision, and life insurance. Paid time off.

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