Patient Care Coordinator

Job Description Job Description About the Role As a Patient Care Coordinator, you are often the first impression of our practice. You will play a vital role in creating an exceptional patient journey from the initial phone call through treatment completion and follow-up care. Responsibilities Welcome patients and provide a luxury, hospitality-driven experience Answer phones, texts, emails, and online inquiries promptly and professionally Schedule consultations and treatment appointments Assist patients with treatment recommendations, memberships, packages, and financing options Manage patient check-in and check-out processes Verify and update patient records in our EMR system Conduct follow-up calls and nurture prospective patient leads Support marketing events, open houses, and community outreach initiatives Maintain a clean, organized, and professional reception area Collaborate closely with providers and clinical staff to ensure seamless patient care Qualifications Previous experience in medical aesthetics, medical office, dental office, hospitality, luxury retail, or customer service preferred Excellent communication and interpersonal skills Strong sales and relationship-building abilities Comfortable discussing treatment plans and pricing Highly organized with strong attention to detail Ability to multitask in a fast-paced environment Proficiency with computers and scheduling software Bilingual in English and Spanish preferred What We're Looking For Positive, energetic, and professional attitude Passion for aesthetics, skincare, and wellness Strong customer service mindset Team player who thrives in a collaborative environment Someone who genuinely enjoys helping people look and feel their best Benefits Competitive hourly pay Performance-based bonus opportunities Free Employee treatments Retail & Wellness products at company cost Paid time off Health insurance benefits Growth opportunities within a rapidly expanding practice Ongoing education and training Company Description Komal Aesthetics & Wellness is a premier medical spa in Hillsboro, Oregon, dedicated to helping patients look and feel their best through personalized aesthetic and wellness treatments. Founded by husband-and-wife team Cody and Megha Miller, our practice combines advanced technology, medical expertise, and exceptional patient care to deliver natural-looking results and confidence-enhancing transformations. Our services include injectables, laser treatments, skin rejuvenation, body contouring, wellness therapies, and medical-grade skincare. We are committed to providing a luxury patient experience built on education, integrity, and results. As one of the fastest-growing aesthetic practices in the region, we offer a collaborative, supportive environment where team members are empowered to grow professionally, make a meaningful impact, and be part of a culture that genuinely cares about patients and each other. At Komal, it's not about changing who you are—it's about enhancing your natural beauty and confidence. ✨ Company Description Komal Aesthetics & Wellness is a premier medical spa in Hillsboro, Oregon, dedicated to helping patients look and feel their best through personalized aesthetic and wellness treatments. Founded by husband-and-wife team Cody and Megha Miller, our practice combines advanced technology, medical expertise, and exceptional patient care to deliver natural-looking results and confidence-enhancing transformations.\r\n\r\nOur services include injectables, laser treatments, skin rejuvenation, body contouring, wellness therapies, and medical-grade skincare.

We are committed to providing a luxury patient experience built on education, integrity, and results.\r\n\r\nAs one of the fastest-growing aesthetic practices in the region, we offer a collaborative, supportive environment where team members are empowered to grow professionally, make a meaningful impact, and be part of a culture that genuinely cares about patients and each other.\r\n\r\nAt Komal, it's not about changing who you are—it's about enhancing your natural beauty and confidence. ✨