Order Management Specialist

We are looking for a person who joins the Order Management Team and will support us in our daily tasks

What You’ll Do

• Receive Order via Client process in Sales Force upon customer signature and validation of sales


• Create and deliver order-confirmation upon validation of agreed terms and individual agreements


• Check of created access rights


• Clarify technical issues regarding accessing to the applications provided our customers


• Check the correctness and activate interface’s set up


• Edit and implement price changes and price increases


• Modify price groups and items within price groups


• Activate new Customer's contract


• Create / deactivate of test accounts


• Process of partial and full cancellations


• Capture of customer and contacts in Sales Force


• Agreement’s revision which are on status \"on hold\"


• Project workings by mass update done on the customer's level


• Support on customer migration for new products or platforms


• Verification of data correctness in test environments

What You’ll Bring

• University degree


• Min. 3 years of experience in Order management or Customer Service


• Proven track record as an Order management, Data entry or Customer Service specialist (must)


• Fluent German and English min. B2/C1 (must)


• Knowledge of other foreign language would be an asset;


• Knowledge of german law and regulations regarding billing, taxation, and best practices.


• MS Office fluency (Word, PowerPoint, Excel)


• Ability to enhance process and controls


• Very good customer service skills and client-focus attitude


• Ability to work well under pressure and meet deadlines.


• Ability to prioritize tasks and work in a fast-paced environment.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive.

The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

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