Order Management Analyst

Consumption-Based Order Processing: Process and manage customer orders for consumption-based services, ensuring accuracy and efficiency. Monitor and track customer usage data to align with ordered consumption levels. Generate and manage orders based on predefined consumption tiers and overage policies.

Handle order adjustments and modifications related to usage fluctuations. Usage Data Analysis & Reporting: Analyze customer usage data to identify trends, discrepancies, and potential issues. Generate reports on order fulfillment, consumption patterns, and customer usage.

Provide insights and recommendations to optimize order management processes based on data analysis. Customer Support & Communication: Respond to customer inquiries regarding order status, usage, and billing in a timely and professional manner. Provide clear and concise explanations of consumption-based billing and order policies.

Resolve customer issues related to order discrepancies and usage disputes. Proactively communicate with customers regarding usage thresholds and potential overages. Order System Management & Optimization: Maintain and update order management systems and databases.

Identify and recommend improvements to order management processes and systems. Collaborate with IT and development teams to implement system enhancements. Assist in the testing and implementation of new order management tools and features.

Billing & Reconciliation Collaboration: Collaborate with the billing team to ensure accurate and timely billing based on consumption data. Reconcile order data with billing records to identify and resolve discrepancies. Provide support for billing inquiries related to consumption-based orders.

Compliance & Documentation: Ensure all order management activities comply with company policies and relevant regulations. Maintain accurate and up-to-date documentation of order management processes and procedures. WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE: Bachelor’s degree in finance or its equivalent. 3+ years of software/ SAAS experience in deal desk, order management, billing and accounts receivable experience preferred.

Salesforce CPQ experience required, and Workday Financial experience preferred