Order Management Analyst

If you are looking for an opportunity to grow your career, we have an opportunity for you based in our Stafford, TX location! You will be responsible for ensuring that customer orders and production schedules are aligned to meet contractual delivery dates and optimize customer happiness. In This Role, Your Responsibilities Will Be: Managing backlog priorities and order execution; measure site performance of initial order commit dates and accurate discrepancies.

Tracking regional backlog aging, identify and review critical issues focusing on solutions and customer communication. Serve as first contact post-sales order; manage customer change requests; provide phone and email support related to customer happiness. Advise customers on shipping/schedule changes; provide expediting and shipping schedule support; ensure timely response to inquiries.

Develop professional customer relationships; communicate critical issues and ensure delivery commitments are met. Liaise on order issues, clear credit blocks with Risk Analyst, and manage production schedules. Who You Are: You quickly and decisively act in fact-changing, unexpected situations.

You adjust communication content and style to meet the needs of diverse collaborators. You build and implement plans that prioritize resources accurately. You understand that different situations may call for different approaches.

You find common ground and acceptable alternatives that satisfy the needs of multiple partners. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. For This Role, You Will Need: Bachelor Degree or five years of relevant experience in a similar role.

Strong computer proficiency, solid math skills, and a high level of accuracy working with detailed information; excellent written, verbal, and interpersonal communication abilities Demonstrated ability to manage multiple projects and priorities simultaneously while maintaining attention to detail and meeting deadlines Strong Analytical skills Proficient in Microsoft Word, Excel Preferred Qualifications That Set You Apart: Proven ability to effectively communicate and collaborate across cross-functional teams including engineering, marketing, and sales to drive alignment and project success. Self-motivated and have a positive demeanor Detail and metric oriented Ability to work unsupervised and as part of a team Benefits: We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs.

We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Work Authorization Emerson will only employ those who are legally authorized to work in the United States.

This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Emerson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Job Info Job Identification 26004588 Job Function Customer Service Posting Date 04/28/2026, 04:17 PM Job Schedule Full time #J-18808-Ljbffr