Order Coordinator

Job Description Position Title: Order Coordinator Job Purpose: To ensure smooth execution of customer orders from receipt of LOI/PO till order completion by coordinating with internal stakeholders and customers. The role involves order review, SAP order processing, documentation coordination, delivery tracking, and ensuring timely communication across functions to achieve operational excellence and customer satisfaction. Key Responsibilities: Review LOI/PO received from respective regions and ensure completeness of order-related documents.

Understand and analyze supporting documents received along with LOI/PO such as PWS, PDS, specification sheets, drawings, and other technical documents. Create Finished Goods (FG) codes based on document review and defined code creation guidelines. Create Work Orders (WO) / Sales Orders (SO) in SAP as per defined SOPs, ensuring accuracy of mandatory parameters and maintaining data hygiene.

Coordinate on a day-to-day basis with key stakeholders including Region, Design Team, Procurement, Production Planning, Production, and Clients as per business requirements. Facilitate coordination between Design, Quality Control, Region, and Clients for timely approval of required documents after WO release. Coordinate with Proposal/Estimation teams whenever required to ensure timely WO creation, revision, and release.

Share Order Acceptance with customers/regions within defined timelines after receipt of LOI/PO. Work closely with Sales Coordinators to support and manage fast-track requirements from regions. Track drawing approvals and coordinate with regions for CDD revisions wherever applicable, including maintaining CDD revision tracking records.

Conduct weekly On-Time Delivery (OTD) reviews along with the Production Planning team. Prepare and finalize monthly OTD matrices and share reports with Senior Leadership Team within defined timelines. Prepare and maintain daily PMG Matrix data.

Share daily WO creation status along with challenges/issues with the Site Head for timely resolution. Maintain PO/Order tracking sheets and monitor order progress as per PO terms and conditions. Follow up with respective stakeholders for document release, PI release for payment, invoice preparation coordination, order hold/cancellation, revisions, and other order-related activities.

Ensure timely coordination and communication to support smooth order execution and customer satisfaction. Key Skills & Competencies: Strong coordination and stakeholder management skills. Good understanding of order management processes and documentation.

Proficiency in SAP (Sales Order / Work Order processing). Ability to manage multiple priorities and ensure timely execution. Good analytical skills with attention to detail and data accuracy.

Strong communication and follow-up skills. Qualification & Experience: B.E/B.Tech Mechanical with 3+ Years Experience in similar role Relevant experience in Order Management, Project Coordination, Sales Operations, or Manufacturing Coordination. Experience in SAP and manufacturing environment will be preferred.