Operations & Office Manager

Shore Financial is Australia's largest independent mortgage brokerage, built on a high-performance culture, strong in-office collaboration, and a relentless focus on client outcomes. As the business continues to scale, we are hiring an Operations & Office Manager to act as the central operator across the business ensuring the leadership team is highly leveraged, the office runs seamlessly, and key priorities are executed with speed and accountability. This is a fast-paced, high-responsibility role suited to someone who thrives in an in-office environment, takes ownership, and brings structure to a dynamic business.

You will work directly with the Head of Operations and closely with the CEO and broader management team, acting as a force multiplier across the business not just supporting, but owning coordination, driving follow-through, and ensuring execution standards are maintained.

Key responsibilities

Own the day-to-day coordination of business operations across teams, working closely with the Head of Operations

Act as the central triage point for internal and external requests prioritising, redirecting, and ensuring fast resolution. This includes triaging incoming client call enquiries (approx 10-15 calls a day)

Manage operational priorities, actions and follow-ups, ensuring deadlines are met across stakeholders

Support and leverage the CEO and Head of Operations by coordinating priorities, actions and follow-ups so their time remains focused on high-value activities

Anticipate needs, solve problems proactively, and remove friction before it escalates

Prepare reports, presentations, and internal communications to support decision-making

Own the day-to-day running of the office, ensuring a high-performance, professional environment

Manage and support office logistics including seating, meeting rooms, equipment, and overall presentation

Oversee vendors (cleaning, maintenance, utilities) and ensure standards are consistently met

Support day-to-day administration and coordination of Shore's core application system and internal platforms

About you

Highly organised with the ability to manage multiple priorities in a fast-paced environment

Strong operational mindset with a bias for action and execution

Confident communicator with the ability to engage across all levels of the business

High level of ownership you don't wait to be told, you take control and deliver outcomes

Ability to enforce structure and hold others accountable where required

Strong attention to detail with a focus on follow-through

Professional, discreet, and comfortable working closely with senior leadership

Experience in financial services or a high-performance professional environment preferred

Proficiency in Microsoft Office; experience with tools such as HubSpot, Notion or similar is advantageous

About us

Shore Financial is Australia's largest independent mortgage brokerage, built on a high-performance culture, strong in-office collaboration, and a relentless focus on client outcomes.

Shore Financial is Australia’s leading independent mortgage and financial services group, founded in 2013 with a mission to deliver better outcomes for clients through expertise, scale, and choice.

Today, Shore supports clients across the full financial lifecycle — including residential and commercial lending, asset finance, financial planning, insurance, and our own home loan products. We empower brokers with market‑leading support, training, and a strong national brand to help them build high‑performing, sustainable businesses.

Shore Financial is Australia’s leading independent mortgage and financial services group, founded in 2013 with a mission to deliver better outcomes for clients through expertise, scale, and choice.

Today, Shore supports clients across the full financial lifecycle — including residential and commercial lending, asset finance, financial planning, insurance, and our own home loan products. We empower brokers with market‑leading support, training, and a strong national brand to help them build high‑performing, sustainable businesses.

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