Operations Manager/Registered Manager

Head of Operations – Supported Living

Location: North West London (NW10)

Salary: £50,000 – £55,000 per annum

Performance Bonus: £3,000 Bonus upon successful CQC registration

Full‑time, Permanent – Office Based; No Hybrid Working.

THIS ROLE CANNOT OFFER SPONSORSHIP.

Overview

We are seeking an experienced Head of Operations to lead the development and operational management of a growing Supported Living service. You will secure CQC registration, drive quality, and shape the future of our adult care provision.

Key Responsibilities

• Lead the operational development and growth of the Supported Living service.
• Support and oversee the organisation’s CQC registration process.
• Ensure services operate in full compliance with CQC regulations and best practice.
• Develop and implement robust operational systems, policies, and procedures.
• Monitor quality assurance, audits, governance, and compliance.
• Lead, coach, and develop managers and support teams.
• Drive occupancy growth and support business development opportunities.
• Build positive relationships with local authorities, commissioners, healthcare professionals, and external stakeholders.
• Oversee safeguarding, risk management, and service quality.
• Support continuous improvement across all areas of the service.

About You

We’re looking for an operational leader who can work independently and confidently lead a growing Supported Living service.

Essential Requirements

• Previous experience managing Supported Living or Adult Social Care services.
• Experience as a Registered Manager within a CQC‑regulated service.
• Strong knowledge of CQC regulations and quality standards.
• Experience supporting service growth, mobilisation, or business development.
• Excellent leadership, organisational, and communication skills.
• Level 5 Diploma in Leadership for Adult Care (or equivalent), or a Registered Nurse qualification suitable for CQC registration.
• Ability to work independently and lead operational development with minimal supervision.

What We Offer

• Salary of £50,000 – £55,000, depending on experience.
• £3,000 bonus following successful CQC registration.
• Performance‑related bonus structure.
• Opportunity to play a key role in the growth of an ambitious organisation.
• Career progression as the organisation continues to expand.
• Supportive senior leadership team.
• The chance to build and shape a high‑quality Supported Living service from the outset.

Recruitment Process

1. Initial telephone conversation.
2. Face‑to‑face interview.
3. Final interview with the business owner.

The recruitment process is moving quickly; the successful candidate is expected to join as soon as possible.

Apply

If you are an experienced Supported Living leader looking to build, develop, and grow a high‑quality service while making a real impact, we would love to hear from you.

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