Operations Manager

Our client is a leading industry provider and one of Canada’s largest suppliers of services to the healthcare sector. They are currently seeking a Manager of Off‑Site Operations to join their team in Vancouver. The Manager of Off‑Site Operations will play a key role in overseeing customer service and off‑site operational activities.

This position ensures seamless service delivery to clients by managing a dedicated team of Customer Service Managers, off‑site employees, and external freight/logistics partners. Responsibilities Supervise and provide guidance to Customer Service Managers and off-site employees, including leads and supervisors. Manage the relationship and performance of the freight contractor, ensuring on‑time delivery and service excellence.

Collaborate with internal teams to address operational challenges. Foster strong relationships with external contract managers from health authorities. Implement best practices to deliver exceptional off‑site services at hospitals and long‑term care facilities.

Monitor and enhance operational performance to meet customer service goals. Skills and Qualifications Proven experience in supply chain or operations, particularly in logistics or labor‑intensive and complex service industries. Strong business acumen with the ability to oversee complex operations.

Exceptional customer service orientation and relationship‑building skills. Collaborative decision‑maker with strong leadership and mentoring abilities. Logical problem‑solving skills and the ability to work effectively in fast‑paced environment.

Excellent multitasking and organizational skills. Competitive salary and bonus package RRSP matching Opportunities for professional development and career advancement in with a progressive established company with international operations #J-18808-Ljbffr