Operations Manager

Job Description Summary Build Your Career. Power the Industry. Sunbelt Rentals, where equipment, safety, and service come together, is seeking an Operations Manager who is passionate about customer service, team development, and operational excellence.

If you thrive in a fast‑paced environment and enjoy leading people while driving performance, this role is for you. Position Objective The Operations Manager supports daily Profit Center operations with a strong focus on exceptional customer service, employee development and engagement, fleet utilization and asset quality, and operational efficiency and profit maximization. This role partners closely with the Profit Center Manager to ensure consistent execution of Sunbelt standards while maintaining a safe, well‑organized facility.

Key Responsibilities Partner with the Profit Center Manager to develop and maintain rental operation standards. Ensure compliance with company policies, procedures, OSHA, DOT, and safety regulations. Maintain customer service levels above company standards.

Deliver a consistent service message across all customer‑facing team members. Train, coach, and develop rental operations staff. Improve equipment quality and reduce driver loading time.

Manage fleet quality control together with associated rental costs. Set clear, measurable objectives and motivate teams through ongoing evaluation and feedback. Maximize operational efficiencies and recommend process improvements.

Manage yard operations to ensure safety, organization, and productivity. Conduct safety audits, training, and daily/weekly truck inspections. Oversee HR administration including scheduling, payroll, and documentation.

Explain billing procedures clearly to customers to build trust and transparency. Assist customers in determining rental needs through strong product knowledge. Monitor inventory levels and communicate needs to management.

Lead daily meetings to review objectives, safety topics, and priorities. Maintain a clean, organized, and safe premises. Qualifications Education & Experience 3+ years in the rental equipment or construction industry. 1+ year of operations, retail, or people management experience.

Skills & Knowledge Strong leadership and team‑building abilities. Excellent organizational and problem‑solving skills. Proven ability to identify issues and implement corrective actions.

Solid working knowledge of construction equipment. Effective written and verbal communication skills. Basic proficiency in MS Office, Outlook, internet systems, and Wynne (or similar ERP systems).

Benefits Competitive pay and performance‑based opportunities. Medical, dental, and vision coverage. RRSP match.

Paid time off, paid holidays, and sick time. Career advancement and internal promotion opportunities. Ongoing training and professional development.

Employee Assistance Program (EAP). Safety‑first culture with industry‑leading training. Compensation Base Pay Range: $74,411.00 – $102,315.40.

Starting rate of pay may vary based on position offered, location, education, training, and/or experience. Equal Opportunity Employer Sunbelt Rentals is an Equal Opportunity Employer and supports diversity in the workplace. #J-18808-Ljbffr