Operations Manager

Job Description

Core Values of the Position:

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• Support the local warehouse and fulfillment operations.
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• Support performance driving service and KPI continuous improvement.
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• Support cost efficiency optimization for Orange Connex.
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Responsibilities:

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• Service performance for both warehouse and last mile sub-contractors.
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• Close monitoring on warehouse providers' operations on a daily basis.
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• Inbound: including unloading, inspection, stacking.
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• Inventory: stock management, VAS.
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• Outbound: order filling, outbound and handover.
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• Support COE team on the last mile carriers' capacity management and investigating the root causes for any service failures and for potential solutions.
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• Exception management during end-to-end fulfillment process.
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• Co-define and implement process optimization opportunities driving operational excellence.
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• Keep close monitoring on SOP review with suppliers, random check team member understanding about SOPs.
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• Build up the strong relationship with local suppliers to drive their performance.
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• Collaborate with cross-functional departments to improve continuous internal & external customer experience.
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Qualifications:

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• At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience
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• Multinational company work and cross-cultural communication experience
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• Strong Microsoft office and organizational skills.
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• English, both oral and written skills. Mandarin desirable
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• Strong communication and coordination skills
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• Experience of working in/with an outsourced service provider
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• Strong KPI management and project management capabilities
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• Analytical & problem-solving capability
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• Detail focus and excellent teamwork spirit
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• Strong self-driving and creative thinking
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• Detail-oriented and good analysis skill
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• High sense of responsibility
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• Can work under pressure and in a challenging environment
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• Eligibility to work in DE on a permanent basis.
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岗位目的

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作为橙联在海外仓现场的代表,监控和审计第三方物流(3PL)的现场运营管理和绩效管控。进行仓库巡查和抽查,确保第三方物流(3PL)的操作符合标准作业程序(SOP)和服务水平协议(SLA)。协调仓配交接,通过数据驱动和跨团队协同保障仓配链路稳定运行,并持续优化运营效率与客户体验。

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主要职责

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*仓库日常运营与管理

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监控和审计第三方物流(3PL)现场运营绩效,驱动服务水平提升,并对关键KPI结果负责(入库、出库、库存准确性及异常处理等)。

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建立并维护仓库运营监控机制,及时识别异常(时效延误、差异、履约问题),推动问题分析与闭环改善。

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负责与橙联自营尾程提货团队的协同,确保仓配交接的顺畅与高效。

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负责本地潜在供应商寻源并建立资源池,参与支持供应商协同评审。

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*内外部协同

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与国内控制塔保持高频沟通,实时反馈3PL现场运营情况,识别风险并及时预警推动解决。

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根据控制塔策略及业务要求,管理并指导3PL执行落地,确保运营标准一致性。

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与3PL本地团队建立高效合作机制,定期进行绩效评审并推动改进计划落地。

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协同跨职能团队(客服、销售、尾程运营等),持续优化客户体验与履约质量。

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*系统与流程优化

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基于数据分析及工单系统,搭建仓库KPI监控及异常追踪机制。

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主动识别运营痛点,推动异常分析、根因定位(Root Cause Analysis)及持续优化。

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参与关键项目推进,如供应商寻源、新仓上线、WMS系统部署等。

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与数据、IT及相关团队合作,定义并落地流程优化方案,提升运营效率与标准化水平。

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*团队协调与管理

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具备团队管理与协调能力,带领团队理解关键业务信息,并转化为可执行动作,实现高质量落地。

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建立高效沟通机制,确保信息在团队及关键利益相关方之间准确传递。

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任职要求

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*教育背景:大学本科及以上学历。

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*工作经验

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至少3年物流行业的仓库运营与配送管理经验,有电商履约经验者优先。

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拥有在外包服务供应商工作或与其合作的经验。

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跨国公司工作及跨文化沟通经验。

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*语言要求:英语流利(书面及口语);普通话为加分项。

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*技术技能

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具备较强的KPI管理与项目管理能力。

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熟练使用Office办公软件。

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*软性能力

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具备分析与解决问题的能力。

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注重细节,具备出色的团队合作精神。

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自我驱动力强,具备创造性思维。

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具备高度的责任感。能在压力与挑战性环境中工作。

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具备跨国公司工作经验及跨文化沟通能力。