Operations Manager (Operations Manager II)

As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain.

This position is based in North York, Ontario, M3J 2W3. Responsibilities Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support, while developing a strong team culture of inclusion and belonging. Develop and implement efficient workflows, labour plans, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.

Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization. Compile comprehensive reports on key performance indicators (KPIs), including productivity and accuracy metrics, to support informed decision-making and drive continuous improvement. Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates.

Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders. Engage in a strong partnership with customers, proactively addressing concerns to achieve exceptional customer satisfaction.

Required Education and Experience Bachelor's degree or equivalent experience, preferred. 1+ years logistics industry experience, required. 2+ years of experience in a supervisory or management role, required. Experience with P&L management, objective setting, and project management, preferred. Bachelor's degree or equivalent experience preferred; 1+ years logistics industry experience required; 2+ years supervisory or management experience required; P&L management experience preferred. #J-18808-Ljbffr