Operations Manager

Freelance Operations Manager The Freelance Operations Manager supports the Resource Director to manage Omnicom’s pool of new and existing freelancers within the Talent Coordination Hub. Working with a team of booking coordinators, this role will act as the day-to-day point person for freelance needs. Responsibilities Oversee freelance requests Track active freelance finance approval requests in Jira Ensure new freelancers are assigned to onboarding Jira Triage issues as they come into the freelancer resourcing email alias Supervise freelancer onboarding and offboarding processes Oversee onboarding lifecycle to ensure deadlines are met, communicating with stakeholders as needed Manage inter-agency transfer and onboarding of freelancers Freelance roster management and keep it up to date, communicating status with Resource Managers Manage monthly extension process for long-term freelancers Serve as HR liaison: point of contact for the HR team on all things freelance Work with payroll to communicate changes or flags for freelancers Assist with monthly roster review for freelance deactivation Field questions and issues from the booking team, problem-solving and determining what needs to be escalated Requirements 5+ years’ experience in contingent talent management, resourcing, people operations, human resources or a similar field Excellent verbal and written communication skills, ability to diplomatically interface with all ranks within the company Excellent organizational skills and passion for process Ability to handle sensitive information and communicate with talent in a professional manner Experience in Office 365 & Jira preferred; AirTable experience a plus Pay Range $90,000—$110,000 USD A Quick Note on Email Safety We care about your candidate experience and want to make sure you feel confident communicating with us. All official emails from our recruiting team will only come from the domains @Omnicomproduction.com or @omc.com—never from generic platforms like Webex. Your first interview will always be with a real person on our team, not an automated system. If something feels off, we encourage you to double-check before replying. You can reach us at [email protected]. EEO Statement All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

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