Operations Manager

Job Description Job Description Position Overview: Odyssey Technical Solutions is seeking a hands-on Operations Manager to lead and oversee the day-to-day operations of our Phoenix location. This role is responsible for managing a team of Radio Frequency Electronic Repair Technicians and support staff, ensuring high-quality service delivery, optimizing workflows, and driving overall operational performance. The ideal candidate is both a strong leader and a problem-solver who can balance technical team oversight with business operations.

Key Responsibilities: Lead, supervise, and develop a team of electronic repair technicians and support staff Oversee daily operations, including workflow management, scheduling, and job prioritization Ensure quality control standards are consistently met and improved Monitor and improve operational efficiency, turnaround times, and productivity Manage inventory, tools, and parts to support repair operations Hire, train, and evaluate team members; address performance issues as needed Maintain a safe, organized, and compliant work environment Collaborate with leadership on process improvements and operational strategy Track and report key performance metrics (KPIs) for the location Serve as the primary point of contact for the Phoenix operation Qualifications: 3–7+ years of experience in operations, team leadership, or service management Experience managing technical teams (electronics repair, field service, manufacturing, or similar) preferred Strong leadership and communication skills Proven ability to manage multiple priorities and solve operational challenges Experience with inventory management and workflow optimization Results-driven mindset with a focus on efficiency and quality Proficiency with basic business software and reporting tools Preferred Qualifications: Background in electronics repair or a related technical field Experience scaling or launching a new location or operation Familiarity with KPI tracking and performance management systems