Operations Manager

If you’re energised by leading teams who sit at the heart of client delivery, this role gives you the chance to shape how a financial services organisation operates day‑to‑day. You’ll manage a team of five to six specialists, drive operational excellence, and ensure clients receive a consistently high‑quality service. What you’ll be doing Leading a client‑focused operations team, setting clear standards and supporting their growth Owning daily operational workflows to ensure smooth, reliable service across key financial platforms Acting as the senior escalation point for client issues, ensuring fast triage and clear communication Partnering with Technology, Client Services, Compliance, and Product to maintain strong operational controls Reviewing incidents, identifying root causes, and implementing improvements that reduce risk Streamlining processes, strengthening documentation, and driving continuous improvement across the function Monitoring performance metrics and ensuring the team consistently meets client and regulatory expectations What you’ll bring Proven experience managing operational teams within financial services Strong understanding of platform operations, service delivery, and client‑facing workflows Confidence handling escalations and communicating with senior stakeholders A structured approach to problem‑solving, with a focus on risk reduction and operational resilience Ability to coach, motivate, and develop a team in a fast‑paced environment A mindset geared towards efficiency, quality, and client satisfaction Who you are A steady, solutions‑driven leader who thrives under pressure Someone who builds trust quickly — with clients, colleagues, and your team Detail‑oriented, organised, and proactive about improving how things work Motivated by delivering a service that clients genuinely value If you want to lead a team that plays a critical role in client delivery — and you enjoy shaping how operations run in a high‑expectation environment — this is a strong next step.