Operations Manager

Overview The Operations Manager will lead the day-to-day delivery of traffic management operations, ensuring all work is carried out safely, efficiently, and in full compliance with industry standards and client requirements. This is a key leadership role responsible for coordinating people, resources, planning, and performance across operational activities. The successful candidate will play a central part in driving service excellence, maintaining compliance, and supporting the continued growth and profitability of the business.

Key Responsibilities Lead the daily management of traffic management operations, ensuring all works are delivered safely, on time, and to specification. Plan and coordinate works in line with client requirements, permits, and programme deadlines. Monitor operational performance, including KPIs, job completion, and resource utilisation, and drive improvements where needed.

Manage traffic management crews, supervisors, and subcontractors to ensure effective service delivery. Ensure all operatives hold the required qualifications and certifications, including NRSWA, 12AB, and 12D M1-M6 where applicable. Plan rotas, shifts, and on-call cover, while monitoring working hours, fatigue, and rest periods in line with legislation.

Support recruitment, onboarding, training, and ongoing development of operational staff. Carry out performance management and address underperformance where necessary. Ensure full compliance with health and safety legislation, Chapter 8, the Safety at Street Works and Road Works Code of Practice, and permit scheme requirements.

Review and approve RAMS, investigate incidents, near misses, and complaints, and ensure corrective actions are implemented. Support budget management, job profitability, cost control, and efficient use of labour, plant, materials, and equipment. Liaise with clients, local authorities, and internal teams to coordinate works, maintain strong service levels, and ensure accurate submission of permits and documentation.

Qualifications Proven experience in traffic management operations or a similar field-based operations leadership role. Strong knowledge of Chapter 8, NRSWA, and 12AB / 12D requirements. Experience with street works permitting systems and local authority processes.

Demonstrable experience managing teams, rotas, and operational logistics. Strong health and safety knowledge with a clear commitment to compliance. Commercial awareness with the ability to manage resources and control costs effectively.

Excellent organisation, communication, and leadership skills. Ability to work in a fast-paced, reactive environment and manage multiple priorities. Benefits Competitive salary, commensurate with experience Opportunity to lead and shape operational performance Supportive leadership team and collaborative working environment Long-term career development with genuine progression opportunities into Director-level roles #J-18808-Ljbffr