Operations Manager

Job Description Job Description JOB DESCRIPTION Position: Operations Manager, East Coast Branches Job Type: Full Time, Permanent Location: This is a hybrid role, primarily based out of our Halifax office. However, the suucessful candidate will be required to travel to our offices in PEI, NB and NLFD on an as-needed basis to support operational needs. Start Date: Effective immediately, pending candidate availability Work Schedule: 9:00am–5:00pm (Monday–Friday), averaging 40 hours per week (overtime and weekend work may be required) The Opportunity Looking for a leadership role where you can make a real impact?

Insight Pest Solutions is seeking a motivated and hands-on Operations Manager to manage our East Coast operations. This is an opportunity to lead a dynamic team, and play a key role in delivering exceptional service while driving operational success. If you enjoy leading teams, improving systems, and being both strategic and hands-on — this role is for you.

Position Summary – Responsibilities Oversee the day-to-day operations of assigned branches, ensuring efficient service delivery, administrative accuracy, and compliance with company standards. Serve as the first line of defense for customer satisfaction within the service department, maintaining a high standard of service quality. Work directly with Regional and Service Managers to monitor technician performance, branch operations, and operational compliance.

Ensure all branch administrative functions are completed accurately and on time, including payroll support, WSIB paperwork, payments, bank deposits, and safety documentation. Standardize, implement, and enforce branch procedures, SOPs, and company policies across assigned locations. Monitor branch KPIs, finances, and operational data to identify performance gaps and opportunities for improvement.

Develop and execute action plans with branch leadership to improve efficiency, service quality, and branch performance. Oversee technician operational support including scheduling flow, technician notes reports, field tasks, onboarding support, and Azuga safety monitoring. Support HR processes including onboarding, training, performance management, disciplinary actions, and technician success tracking.

Maintain customer experience standards through review management, Insight Tracker actions, and scheduling efficiency. Promote a culture of accountability, safety, professionalism, and operational excellence across all assigned branches. Perform any and all other duties assigned by the Employer that may arise.

Qualifications – What Will Make You Successful Post-secondary degree/diploma (preferred) Strong communication skills (written and verbal) Experience in leadership and project management (asset, not required) Strategic thinker with strong planning and organizational skills Ability to manage multiple priorities and lead a team effectively Strong problem-solving and decision-making abilities under pressure Valid Class 5 driver’s license Must be 21 years or older to operate a company vehicle Interest in pest control or willingness to learn Access to a personal laptop and/or computer Bonus: We will support you in obtaining your Pesticide Applicator License , including training materials, study support, and exam registration. The Perks – What’s in it for you Competitive salary Full benefits package (medical, dental, vision, life insurance, etc.) Opportunities for growth — we promote from within Supportive, high-energy team environment Leadership role with real impact on branch success The Bottom Line This is more than just a management role — it’s an opportunity to lead a team, build strong operations, and grow with a company that’s expanding across Canada . If you’re a strong leader, problem-solver, and team builder , we’d love to hear from you.

Apply now and take the next step in your career. Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require.

Our team will work with you to ensure full participation in the process. REQUIREMENTS ABOUT THE COMPANY The Big Picture: Grow With a Growing Company Insight Pest Solutions is one of the fastest growing residential home service companies in Canada. With this growth comes real opportunity for driven and self-motivated individuals to grow alongside our company as we expand into new markets.

We are currently seeking an Operations Manager to join our team. In this role, your leadership, organizational skills, and hands-on approach will be key in guiding technicians, sales, and administrative staff while ensuring smooth day-to-day operations and exceptional customer service.